23-NA-168

Bulletin No.:
Service Bulletin
Date:
23-NA-168
September, 2023
INFORMATION
Subject:
Velocity IME Upgrade Information
Brand:
Model:
Cadillac
LYRIQ
Involved Region or Country
Model Year:
to
from
to
2024
2024
—
—
Engine:
Transmission:
—
—
North America
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who
have met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and
Model serviced. Repairs must be performed by a
technician who has successfully completed the
required training.
Information
What is Velocity?
Velocity is a vehicle software update that enables
quicker acceleration. This upgrade will be available for
purchase that replaces the existing Sport mode for
quicker acceleration, improving the 0-60 mph speed by
up to 0.3 seconds. This upgrade is available as a
one-time purchase.
How can the Feature be purchased?
U.S. Customers: It can be purchased via the
MyCadillac Mobile App (using the “Shop” tab), on the
web at cadillac.com or by pressing the blue OnStar
button in the vehicle to speak to an advisor.
Canada Customers: It can only be purchased by
pressing the blue OnStar button in the vehicle to speak
to an Advisor. Additional purchase options (e.g. Mobile
App) will be available at a future date.
Copyright 2023 General Motors LLC. All Rights Reserved.
VIN:
from
What vehicles can have this enhancement?
Model Year 2024 Cadillac LYRIQ AWD Models.
Can this upgrade be enabled via SPS or Scan tool?
No, this can only be installed via OnStar Backoffice.
What happens if the vehicle does not have an active
OnStar service plan?
If the vehicle does NOT have an active OnStar service
plan or Basic Plan, it would not be enrolled into an OTA
software update campaign. An active service plan is
required to receive an update.
What modules are updated?
A11 Radio and K107A Drive Motor Control Module 1.
Some Model Year 2023 Lyriqs may require the latest
software via OTA or SPS2.
What happens if a module is replaced?
Replaced modules should be flashed with the latest
and greatest software and any purchased IMEs will be
automatically sent to the car when it reconnects to the
OnStar Backoffice.
How do you know the upgrade was installed
successfully?
After installation, there will be an option in the Driver
Mode App on the center display.
Sport mode will be replaced by the Velocity Icon.
Page 2
September, 2023
Bulletin No.: 23-NA-168
6425546
Why can’t the OTA Update install?
Conditions have not been met if the update is visible
but is greyed out and cannot be selected to install.
1. A low 12V state of charge (SOC) or the ambient
temperature is below 14°F/-10°C.
2. Recommend using the GR8 or DCBS to charge the
12V battery above 70% SOC and bringing the
temperature above 14°F/-10°C.
3. Wait approximately 3 or more hours for the OTA
update to become available and not greyed out.
What if the feature is not working?
Customers should contact OnStar and dealers should
contact TAC (Technical Assistance Center).
What happens if the customer sells the vehicle?
The upgrade will remain enabled on the vehicle when it
is transferred to the new owner.
How can I learn more about OTA and IME updates?
Refer to Service Bulletin 23-NA-125 OTA and IME
FAQs or the feature guide available on the In-Vehicle
Technology Library.
Version
1
Modified
Released September 14, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION