MAS003767

TECHNICAL SERVICE OPERATIONS
MAS003767 MCL 23-14
Circular Letter
FROM: Maserati TSO
TO: Maserati Network
Suspension Of Rapid Updates 585 and 661
DATE: SEPTEMBER 7 2023
Dear valued dealers,
We are writing to inform you of an important update regarding Rapid Updates 585 and 661. In light
of recent developments and in our continuous pursuit of delivering the highest quality products
and services, we have decided to temporarily suspend Rapid Updates 585 and 661:
•
•
RU 661 - CVPAM Software Update
RU 585 - MC20 Axle replacement
Reason:
RU 661 - CVPAM Software Update.
• We have seen failures with the SW update that have resulted in the CVPAM module
needing to be replaced. An investigation is currently in place to find a resolution.
Once a resolution is found, the RU will be re-released.
RU 585 - MC20 Axle replacement
• It has been determined that additional hardware is needed to carry out this action and we
are assessing its availability. We will be Re-releasing this RU soon.
We understand that this may raise questions and concerns, and we want to assure you that we are
fully committed to supporting you during this temporary suspension. Our dedicated team is ready
to assist you with any queries or issues that may arise as a result of this decision.
We believe that by addressing these concerns proactively, we will emerge from this situation
stronger and more prepared to provide the exceptional service that our customers have come to
expect from us.
Thank you for your support and dedication as we navigate this temporary suspension and continue
to uphold our commitment to excellence. Contact your Regional AfterSales Manager (RAM) or the
Technical Support Helpdesk if you have any questions. ([email protected])
Sincerely,
Maserati Americas
Aftersales Dept.
© 2023 Maserati Americas
Aftersales
www.maseratiusa.com
MAS003767
All rights reserved. Reproduction or translation in
whole or in part is not permitted without
authorization from the publisher. Printed in USA
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