Quality

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Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 16, 2023
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
SAFETY RECALL & SERVICE CAMPAIGN RENOTIFICATION
OWNER RENOTIFICATION 23R002
Safety Recall and Service Campaign completion is an important part of our commitment to customer satisfaction of Toyota
products. Toyota will be conducting follow-up notifications to remind owners whose vehicles have not yet had Safety Recall
and/or Service Campaign repairs completed in the campaigns listed below.
We request your assistance in completing the applicable campaign repairs as owners receive follow-up notifications and
contact your dealership. Please note the follow-up activity may cause an increase in owner appointments. Toyota plans to
mail these follow-up activities in the months to come. Please take this into consideration when analyzing your staffing
requirements.
**Owner Renotification 23R002**
Campaigns Covered in the Renotification
Campaign
Model, Model Year and Title
Approximate
UIO
Renotification
Schedule
21TA01
2009 - 2015 Model Year Venza - Non-deployment of Side and
Curtain Shield Airbags May Occur
133,600
Late Aug 2023
22TC07
2020 Model Year Corolla Vehicles - Engine ECU Software Update
80,300
20TC01
2012 Model Year Tacoma - Air Injection Pumps and Air Switching
Valves
Early Sept 2023
29,000
Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late August 2023. Owners will be notified using the following
method(s) to the extent the information is available:
• First Class Mail Letter
• Email
Owner notifications will be sent over a period of several weeks consistent with parts availability.
© 2023 Toyota Motor Sales, USA
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Dealer Inventory Procedures
New and Pre-Owned Vehicles in Dealer Inventory
Refer to the Dealer Letter on TIS for each Safety Recall or Service Campaign for specific instructions on new and pre-owned
vehicle handling.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary
available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The Vehicle Inventory Summary may take
up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited
Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV until all applicable Safety Recalls,
Special Service Campaigns, and Limited Service Campaigns have been completed on that vehicle.
Toyota Rent-A-Car (TRAC) & Service Loaners
Toyota requests that dealers remove all TRAC and Service Loaner vehicles from service that are covered by a Safety Recall unless
the defect has been remedied.
Customer Handling, Parts Ordering, and Remedy Procedures
Technical Instructions
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and/or Service Campaigns on the
vehicle during the time of appointment.
Parts Ordering
The applicable parts ordering information can be found in the Dealer Letter and Technical Instructions of the specific campaign.
As a general practice, please utilize the following guidelines to determine your parts order for this renotification activity:
• Check current stock levels.
• Subsequent orders should be based on customer appointments.
• Replenishment orders of parts should be based on a "sell one, buy one" basis.
Customer Handling
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to complete a Safety Recall
and/or Service Campaign. The following word track has been provided for this purpose. To assure a consistent and accurate
description of the Safety Recall and/or Service Campaign is communicated to the customer, dealership associates are requested
to refer to the specific Safety Recall or Service Campaign Q&A (available in TIS) to answer any specific customer questions.
NOTE: Additional guidelines regarding dealership follow-up for non-completed recalls and other campaigns can be found in
Warranty Policy 5.21.
© 2019 Toyota Motor Sales, USA
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Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Owner Renotification of Non-Completed Safety Recall, Special Service and/or Limited
Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2019 Toyota Motor Sales, USA