QualityA

INTEROFFICE MEMORANDUM
Original Publication Date: August 16, 2023
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
SAFETY RECALL & SERVICE CAMPAIGN RENOTIFICATION
OWNER RENOTIFICATION 23R002
Toyota plans to conduct Safety Recall and Service Campaign follow-up notifications to owners whose vehicles have not yet had
the following Safety Recall and/or Service Campaign repairs completed. Please note the following information for Regional and
PD associates.
Campaigns Covered in the Renotification
Campaign
Model, Model Year and Title
Approximate
UIO
Renotification
Schedule
21TA01
2009 - 2015 Model Year Venza - Non-deployment of Side and
Curtain Shield Airbags May Occur
133,600
Late Aug 2023
22TC07
2020 Model Year Corolla Vehicles - Engine ECU Software Update
80,300
20TC01
2012 Model Year Tacoma - Air Injection Pumps and Air Switching
Valves
Early Sept 2023
29,000
Follow-Up Owner Notification Letter Mailing Date
The Campaign Follow-Up Owner Notification(s) will begin in late August 2023. Owners will be notified using the following
method(s) to the extent the information is available:
• First Class Mail Letter
• Email
Owner notifications will be sent over a period of several weeks consistent with parts availability.
Customer Handling and Dealership Follow-Up
Toyota encourages dealerships to follow-up with their customers by telephone to encourage them to complete these Safety
Recalls. A word track has been provided in the dealer letter for this purpose. To assure a consistent and accurate description of
the campaign is communicated to the customer, dealership associates are requested to refer to the specific campaign Q&A
(available in TIS) to answer any specific customer questions.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step
procedures required to implement this Owner Renotification of Non-Completed Safety Recall, Special Service or Limited
Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC
© 2023 Toyota Motor Sales, USA