23LJ01a

INTEROFFICE MEMORANDUM
Original Publication Date: August ,29 2023
To:
All Lexus Area General Managers
From:
Gary Ross
Vice-President, Product Quality and Service Support
SECOND KEY DELIVERY PROGRAM 23LJ01
Multiple Models and Model Years
Second Key Delivery Program
Model / Years
2023 GX
2023 IS
2023 LC
2023 LS
2023 LX
2023 NX (CBU)
2023 RC F
2023 RX (CBU)
2023 UX
2023 ES
2022 – 2023 NX (NAP)
2023 RX (NAP)
Production Period
Early November 2022 – Early January 2023
Early November 2022 – Early January 2023
Late October 2022 – Late December 2022
Late October 2022 – Early January 2023
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Early November 2022 – Late December 2022
Mid November 2022 – Late December 2022
Late October 2022 – Mid January 2023
Mid-October 2022 – Early January 2023
Mid-October 2022 – Late December 2022
Mid-October 2022 – Late December 2022
Approximate Total Vehicles
5,230
4,180
360
300
510
2,460
220
2,510
2,750
8,050
10,700
7,900
Specific information for Area support is provided below.
Condition
The supply of Smart Keys available for Lexus vehicles has been temporarily limited to one (1) on select models since October 2022 due to
global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second
mechanical key.
Dealer Notification
The attached dealer letter will be sent to all Lexus dealers on August 29, 2023 notifying dealer that phase 2 vehicles launched.
Important Information for Areas
Note that a nominal price of $0.01 has been set for the second key given that the guest already paid for the value of the second Smart Key
when they purchased their vehicle. Dealers are being reimbursed 0.4 labor hours for the delivery of the second key which includes
administrative aspects of delivering the second key such as ordering and storing parts. Dealers are encouraged to determine appropriate
accounting methods for their individual business for each department of the dealership considering this reimbursement plan.
© 2023 Lexus, A Division of Toyota Motor Sales, USA