S2323000071

Case Number: S2323000071
Release Date: September 2023
Symptom/Vehicle Issue: Front Door Window Will Not Roll Down All The Way.
Window Stops Part Way Down.
Customer Complaint/Technician Observation: Technician verifies the window does
move but will only go part way down and then binds and or stops. Window can be
raised after the stoppage. If the window does not move at all, this document does not
apply.
Discussion: If the above condition exists, disassembly of the door to inspect the wiring
is necessary. Refer to Service Library Service Information 23 - Body / Doors - Front,
Full / PANEL, Door Trim / Removal and Installation to remove the door panel. Refer to
23 - Body / Doors - Front, Full / PLATE, Carrier / Removal and Installation to aid in
removal of the door module to expose the door cavity. Once the cavity is exposed,
trace the wiring and inspect the door wiring for proper retention and routing. Ensure all
push pin retainers are in place and secure. Correct any routing issues and replace any
retention pins/clips. Use small zip ties to secure any wiring near the window runs if
necessary.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022