S2323000072

Case Number: S2323000072
Release Date: September 2023
Symptom/Vehicle Issue: Soft Top Windows Do Not Sit Flush To The Top.
Customer Complaint/Technician Observation: Quarter window may not fit properly.
Top may have been lowered and now the window does not fit well.
Discussion: Verify proper fitment of the top fabric to the rear bow. This will require
relaxing the top roof fabric by raising the sun rider front portion of the top (Fig 1).
Fig 1.
Top Fabric Relaxed Allowing Access To The Bow (arrow).
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
Refer to Fig 2: Left image shows the top fabric spline not in correct position. Right
image shows the spline pulled down on the bow in proper location.
Fig 2
Top Fabric Spline Location. Right image shows spline pulled down into correct
installed position.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
Once the spline fit is corrected, close the sunrider top and install the quarter window to
ensure fitment is proper.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022