S2323000073

Case Number: S2323000073
Release Date: September 2023
Symptom/Vehicle Issue: Exterior Mirror And Or Blind Spot Inoperative.
Discussion: Some or all function of the power exterior mirrors is inoperative. This
includes power glass movement and blind spot indicator. In addition to published
diagnostic trouble code (DTC) diagnostics, see the below.
1. On the side with the mirror issue, remove the 3 mirror fasteners while supporting the
mirror. Refer to Service Library Service Information 23 - Body / Exterior / MIRROR,
Outside Rearview / Removal and Installation.
2. Review connection by pulling on connector making sure wiring connector it is mated
fully to mirror, if found loose then connect it fully and test vehicle for functionality
3. If connected fully, then unlatch the connector from the mirror housing. Inspect the
mirror connector for bent male pins and review wiring bundle up to 8 inches from
connector for damage due to a pinch from mirror to door panel. If damage is found,
then repair circuits removing door trim panel if required for further access. Refer to
Service Library Service Information 23 - Body / Doors - Front, Full / PANEL, Door Trim
/ Removal and Installation
4. If no damage is found, review wiring connector for pulled out terminals or spread
terminals
5. If nothing is found, then move onto check main door wiring harness for pinching,
chaffing and damage.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechConnect, eCONTACT or Service Library
entry if no solution is found.
Stellantis US LLC
Version 4.5 07/22/2022