A5723192071702_1

Technical Service Bulletin
57 Ticking or cracking noise heard in door while opening and closing
57 23 19 2071702/1 October 24, 2023.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q7, and SQ7
2021 – 2024
All
Not Applicable
Condition
Customer states:
A noise is heard when opening or closing the front door. The noise is characterized as a ‘ticking’, ‘popping’,
‘snapping’ or ‘clicking’ noise.
Workshop findings:
The noise is easily replicable.
Technical Background
Several different components have been replaced in these cases (door check rod, door hinges, door latches, etc.)
without resolution of these noises. In the end the door shell is replaced and the noises are eliminated. Extensive
testing has been conducted on the replaced door shells requested and returned for analysis but no structural
shortcoming or technical root cause can be found.
Production Solution
No changes to production have been made, as no root cause has been identified.
Service
Audi of America is requesting your cooperation in supplying us with technical information regarding this
condition.
© 2023 Audi of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Verify the customer
complaint and confirm that
the nature of the noises
heard are consistent with
the door noises under
investigation. Scan this QR
code (figure 1) for a
companion video / audio file
depicting the noises under
investigation.
Figure 1. This QR code links to a video / audio file that depicts the
noises heard by the customer when opening or closing the door.
You may also view this video / audio file at this link:
https://audi-external.kzoplatform.com/player/medium/2593843036664370353
If the noises in the subject vehicle are consistent with the noises in the example video please proceed as
follows:
2. First, make sure the door
arrester bolts are at the
specified 8 Nm. If they are
not, document the torque as
it is currently. Then tighten
to 8 Nm and recheck if the
noise has changed at all. If
they are at 8 Nm, tighten to
10 Nm and recheck if the
noise has changed at all.
Audio / video document any
change in the noise. Open a
TAC contact and post the
audio / video to the ticket.
Please label the audio /
video file according to the
location being documented.
Document at what step the
change occurred (if any) in
the case notes.
Figure 2. Door arrester bolts to be checked and documented first.
© 2023 Audi of America, Inc.
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3. Next, make sure the door
hinge bolts that mount into
the door of the upper and
lower door hinges are at the
specified 50 Nm. If they are
not, document the torque as
it is currently. Then, one at
a time, tighten the upper
door hinge bolt to 50 Nm
and recheck if the noise has
changed at all. If no change
in the noise is heard repeat
this to the bolt of the lower
door hinge. If they are at 50
Nm, tighten (again, one at a
time) to 55 Nm and check if
the noise has changed at
all.
Audio / video document any
change in the noise during
these checks as well. Again,
Figure 3. Door hinge bolts to be checked and documented second.
please label the audio /
video file according to the
location being documented.
Post the audio / video to the
ticket. Document at what
step the change occurred (if
any) in the case notes.
4. If, after these inspections and adjustments are completed, the noises cannot be altered report these
findings to TAC and further instruction will be given.
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
5751
Damage Code:
0020
© 2023 Audi of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Labor Operations: Front door inspect, adjust torque and
document
5751 0199
50 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB 2071702/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2071702) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.