A6023692056944_1

Technical Service Bulletin
60 Water entry into cabin from the sunroof area
60 23 69 2056944/10 October 12, 2023. Supersedes Technical Service Bulletin Group 60 number 23-67 dated
August 23, 2023, for reasons listed below.
Model(s)
Year
Q3, and Q8
2019 – 2021
Vehicle-Specific Equipment
All
Not Applicable
2019
e-tron quattro
e-tron Sportback
quattro, SQ8,
and RS Q8
VIN Range
2021
2020 - 2021
Condition
REVISION HISTORY
Revision
Date
Purpose
10
-
Revised Service (New statements on repair and claiming convention as
well as statement added on glass panel replacement)
Revised Warranty (Removed labor operations and SRTs for general
inspections)
Revised Required Parts and Tools (Removed all parts not directly
related to modifications)
Revised Additional Information (Added reference to TSB 2063187)
9
08/24/2023
Revised Service (Added QR Code for video)
8
10/28/2021
Revised Warranty (Corrected invalid Labor Operations)
Customer states:
• There is a water drip from the headliner area (figure 1).
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Water intrusion near the headliner.
Technical Background
One, or a combination of the four possible scenarios may be present. All of the following areas of the sunroof
system will need to be inspected as possible root causes, and if applicable, each may need to be modified or
corrected.
Scan this QR Code (Figure 2) for a
companion video for this bulletin,
which provides visual guidance to
the procedure below.
You may also watch the video at this
link:
https://audiexternal.kzoplatform.com/player/med
ium/2547227449163257185
Figure 2. This QR Code links to a video supplement for this
bulletin.
© 2023 Audi of America, Inc.
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1.
Sunroof drain hose our outlet
valve:
Using the VAS6620 Sunroof Drain
Snake follow the cleaning procedure
for the sunroof water drain hoses as
described in ElsaPro. Any possible
obstruction other than debris cleared
by this procedure will be apparent
after this check such as a kinked or
pinched drain hose (Figure 3).
Figure 3. Sunroof drain hose pinched by the pillar trim.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2.
Roof opening seal:
Inspect the entire perimeter of the
roof opening seal for any possible
detachment (Figure 4).
Figure 4. Detached and malformed roof opening seal.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3.
Glass sunroof panels:
Check all adjustment axes of the
sunroof glass panels for poor
adjustment (Figure 5).
Figure 5. Front and rear glass panel adjustment.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
4.
Unexplained or unduplicated
water entry:
When the vehicle is exposed to
water (rain, car wash, or standing
water on the roof panel) either with
the vehicle stationary or driving it is
possible for water to enter the
sunroof frame, breach the normal
water drainage channeling, and leak
into the cabin area, particularly if the
sunroof is opened or vented when
the vehicle is wet.
Any possible water drip may not
appear until after a driving period
when the water travels to the
underside of the headliner area
during the normal course of driving
(Figures 6-8). This may occur due to
a slow migration of water along the
wind deflector hinge arms and
potential water entry into the
stowage area for the wind
deflector. This stowage area does
not provide water drainage away
from the vehicle.
Figure 6. Front sunroof opening with the drainage exposed.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 7. Areas of sunroof opening
water elimination capabilities.
Figure 8. Sunroof water channeling diagram.
Production Solution
Solutions have been implemented in production.
Service
The instructions that follow are service solutions that, when performed accurately and completely, are effective in
stopping water intrusion and help to avoid unnecessary parts replacements and repeat repairs. All of the possible
root causes described here will need to be fully addressed and any necessary repairs completed prior to releasing
the vehicle.
1.
Sunroof drain hose or outlet valve:
Ensure that any water in the sunroof frame drainage areas flows freely after the cleaning procedure.
If any obstruction is due to a pinched or kinked drain hose the damaged drain hose(s) or valve(s)
must be replaced. Refer to ElsaPro for inspection and repair procedures as well as the claiming labor
operations and SRTs.
2.
Roof opening seal:
If after inspecting the roof opening seal any detachment, malformation or damage is discovered,
replace the sunroof opening seal. Refer to ElsaPro for inspection and repair procedures as well as
the claiming labor operations and SRTs. Refer to TSB 2063187 for specific inspection and repair
guidance.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3.
Glass sunroof panels:
If after all dimensional measurements are made on the sunroof glass panels an issue is found make
the necessary adjustments to the sunroof glass panels.
4.
Water entry for what appears to be through the sunroof frame:
It is not necessary to replace the sunroof frame unless there is damage found (e.g. crack in the
drainage structure, hole in the drainage structure). If damage to the sunroof frame is found, clearly
mark the area of damage. Sunroof frames replaced for damage will be requested for return to AoA
for analysis.
In analysis a complete leak test of the sunroof frame will be conducted. If the results of this test
reveal no water leak in the sunroof frame including the area marked as damaged the sunroof
frame will be returned and the claim for the frame replacement debited. If no damage to the
sunroof frame structure is found, then proceed as follows.
5.
Open the front sunroof panel
completely and locate the
mounting points for the sunroof
wind deflector (Figure 9).
Figure 9. Locating points for the sunroof wind deflector.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
6.
There has been a design
change to the wind deflector to
enhance the water flow and
drainage in the event the wind
deflector gets wet. Inspect the
area of the wind deflector
shown (Figure 10). The
redesigned wind deflector has
small tabs cast into the deflector
structure on both sides. If the
wind deflector does not have
these tabs replace the wind
deflector. Make certain that the
replacement wind deflector
contains these tabs before
installation. With the redesigned
wind deflector installed, proceed
as follows.
Figure 10. Tabs cast into the redesigned wind deflector.
7.
Using a primer applicator D 009
500 25 (or equivalent) and D
009 401 04 all-purpose cleaner
(or equivalent) thoroughly clean
the area shown (Figure 11). It
should be free of any lubricant
or contaminants and completely Figure 11. Area of sunroof frame to be cleaned.
dry.
8.
Cut two 25mm strips of AKL
450 005 05 Butyl
adhesive/sealing cord. Firmly
press each strip into the groove
shown (Figure 12). Both
channels shown in the cut away
must be completely filled with
the butyl cord.
Figure 12. Preparation and application of butyl cord.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
9.
Next, a modification will be
made to the sunroof glass panel
(Figure 13) by bonding two
small pads to the front corners
just inside the rubber ‘skirt’.
The purpose of this modification
is to create a gap between the
‘skirt’ and the sunroof
mechanism beside it, and as a
result, prevent water from
making contact with the sunroof
mechanism and possibly
breaching the water channels.
Figure 13. Area of sunroof glass panel to be modified.
Replacement of the sunroof glass panels is not necessary to accomplish the drainage
improvement achieved with this modification.
10. Clean the inside surface of the
glass panel ‘skirt’ using D 009
401 04 all-purpose cleaner (or
equivalent) and a clean dry
cloth as shown (Figure 14).
Figure 14. Area of glass panel ‘skirt’ to be cleaned and dried.
11. Apply D 355 205 A2 Bonding
Agent using a primer applicator
D 009 500 25 (or equivalent).
Allow bonding agent to
thoroughly dry (Figure 15).
Figure 15. Area of glass panel ‘skirt’ where bonding agent is to be
applied.
12. Using 251 201 525 packing cut
2 x 10mm x 10mm pads (Figure
16).
Figure 16. Preparing 2 – 10mm x 10mm pads of 251 201 525
packing.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
13. Bond each pad to the front
areas of the sunroof glass panel
‘skirt’ as shown in figure 15. A
cut away drawing is included to
illustrate the precise positioning
of each pad from the inside
(Figure 17).
Figure 17. Positioning and application of the 10mm x 10mm pads.
14. Using a 3356 roller tool (or
equivalent), apply firm pressure
(~50 Nm) to the newly adhered
pads to enhance the strength of
adhesion (Figure 18).
Figure 18. Applying pressure to bonded area with 3356 roller (or
equivalent).
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number: 6039
Damage Code:
0050
Check sunroof glass panel
© 2023 Audi of America, Inc.
6039 0199
10 TU
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Labor
Operations:
Glass tilting roof panel adjust
6039 1500
See SRT with associated
operations
Replace the sunroof wind deflector
6033 5599
20 TU
Modify glass sunroof panel
6039 5099
50 TU
No
allowance
0 TU
Road test prior to the service
procedure
No
allowance
0 TU
Road test after the service
procedure
No
allowance
0 TU
Diagnostic Time: GFF
Claim Comment: As per TSB 2056944/10
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
D 00940104 or equivalent surface
Consumable; accounting under
preparation solvent (e.g. isopropyl
warranty/goodwill is not
alcohol)
permitted.
all-purpose cleaner
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
D 355205A2 or equivalent adhesion
1
promoter (e.g. 3M™ 111 Adhesion
Promoter or AC77 Adhesive Primer)
Bonding Agent
D 00950025 (or equivalent)
02
Primer Applicator
AKL45000505
0.02
Butyl Adhesive / Sealing Cord
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
251201525
0.5
Packing
See ETKA
Fasteners, Bolts, Nuts, and Screws as
See ETKA/ELSA
needed per the Repair Manual
Tool Number
Tool Description
VAS6620
Sunroof drain snake
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intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3356 (or equivalent tool)
Roller Tool
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2063187, 60 Panoramic sunroof opening outer perimeter seal is loose
All parts and service references provided in this TSB (2056944) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.