V9123042071790_1
Service Bulletin Details
Public Details for: V9123042071790_1
Mib infotainment system recovery for unresponsive condition.
Models from 2023
| 2023 VOLKSWAGEN ATLAS |
| 2023 VOLKSWAGEN ATLAS CROSS SPORT |
| 2023 VOLKSWAGEN GOLF R |
| 2023 VOLKSWAGEN GTI |
| 2023 VOLKSWAGEN JETTA |
| 2023 VOLKSWAGEN TAOS |
| 2023 VOLKSWAGEN TIGUAN |
Models from 2022
| 2022 VOLKSWAGEN ATLAS |
| 2022 VOLKSWAGEN ATLAS CROSS SPORT |
| 2022 VOLKSWAGEN GOLF R |
| 2022 VOLKSWAGEN GTI |
| 2022 VOLKSWAGEN JETTA |
| 2022 VOLKSWAGEN TAOS |
| 2022 VOLKSWAGEN TIGUAN |
Technical Service Bulletin 91-23-04 - MIB3 Recovery Solution Transaction No: 2071790/1 Release date: 10/18/2023 Condition Applicable Vehicles Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To Atlas, Atlas Cross Sport 2021 All All All All Arteon, Atlas, Atlas Cross Sport, Golf R, GTI, Jetta, Taos, Tiguan 2022 - 2023 All All All All Revision Table Instance Number Published Date Version Number Reason for Update 2071790/1 10-18-2023 91-23-04 Original publication. This technical bulletin must be read in its entirety before attempting the work procedure. If software updates or flash campaign/actions are performed on a vehicle, a charger with at least 70A charging current MUST be used in order to avoid problems during the update/flash. This technical bulletin only applies to the following vehicle groups listed above with PR code 8AR. The MIB infotainment system may be experiencing an unresponsive condition such as failure to power on, display stuck in “emergency mode”, and/or a freezing or rebooting condition. In this state, attempts to operate the unit and/or perform necessary updates may not be possible. Installation of a corrective file via USB may restore normal operation and permit further use and/or perform necessary updates. Technical Background The following procedure attempts to recover the MIB infotainment system as specified above by installing a correction file via USB. Production Solution Not applicable. Page 1 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-04 - MIB3 Recovery Solution Transaction No: 2071790/1 Release date: 10/18/2023 Service Procedure Refer to Technical Bulletin 00-19-04 (2054866) Set up SD/USB Creator to Obtain Software Updates. Use USB part number 3G0.919.360.SE. Switch the ignition to the OFF position. Connect the MTRMSP0702 battery maintainer/charger to the vehicle’s battery. Insert the USB 3G0.919.360.SE into the front USB-C connection. Switch the ignition to the ON position. Hold the “On/Off” button on the MIB display for a minimum of 10 seconds, then release. At this point, it may take up to 5 minutes to the system to start and initialize. If after 5 minutes, there is no response from the system, the above process may be repeated. If the recovery attempt is successful, the following screen may appear on the MIB display and additional files may install at this time. Lastly, the following screen will appear on the MIB display indicating the process is complete. Page 2 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-04 - MIB3 Recovery Solution Transaction No: 2071790/1 Release date: 10/18/2023 Remove the USB drive. The infotainment system should now boot up automatically. Once normal operation is restored, refer to any applicable technical bulletins regarding specific software level updates as applicable. Warranty To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and Procedures Manual 1) Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To Atlas, Atlas Cross Sport 2021 All All All All Arteon, Atlas, Atlas Cross Sport, Golf R, GTI, Jetta, Taos, Tiguan 2022 - 2023 All All All All SAGA Coding Page 3 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-04 - MIB3 Recovery Solution Transaction No: 2071790/1 Release date: 10/18/2023 Use applicable Claim Type 1) Claim Type: Damage Service Number: Code 9193 HST Damage Location (Depends on Service No.) -- -- 0039 WG8 2) Arteon, Atlas, Atlas Cross Sport, Golf R, GTI, Jetta, Taos, Tiguan Parts Manufacturer Labor Operation 3) : Charge Battery 27068950 = See Elsa for latest time units Labor Operation 3) : Install USB file 91931999 = 10 TU Causal Part: 91931999 Diagnostic Time 4) GFF Time expenditure 01500000 = 00 TU max. Road Test 01210002 = 00 TU NO NO 01210004 = 00 TU Technical Diagnosis 01320000 = 00 TU max. NO Claim Comment: Input “As per Technical Bulletin 2071790” in comment section of Warranty Claim. 1) Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only 2) Code per warranty vendor code policy. 3) Labor Time Units (TUs) are subject to change with ELSA updates. 4) Documentation required per Warranty Policies and Procedures Manual. Required Parts and Tools Tool Description Tool No: Midtronics Battery Tester/Charger MTRMSP0702 battery maintainer/charger USB 3G0.919.360.SE Page 4 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 91-23-04 - MIB3 Recovery Solution Transaction No: 2071790/1 Release date: 10/18/2023 Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Page 5 of 5 © 2023 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.