A9123352071921_1

Technical Service Bulletin
91 PSS MIB3: incorrect time shown on the instrument cluster or MMI display
91 23 35 2071921/1 October 26, 2023.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allroad,
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, e-tron
quattro, e-tron
Sportback
quattro, e-tron S,
e-tron GT, RS etron GT, Q5, Q5
e quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
2023
All
HUD
Condition
Customer states:
• The time displayed on the instrument cluster and/or the MMI display is sometimes incorrect.
• After a few minutes of driving, the time synchronizes itself again.
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A software issue may cause the time display to become desynchronized between the MMI and instrument cluster.
Production Solution
Not applicable.
© 2023 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Service
1. Explain to the customer that a solution is expected to be available by the end of the 4th quarter of 2024 (subject
to change) and that no repairs are necessary at this point. Do not replace any components for this condition
since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service).
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2071921) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.