A9123362070942_2
Service Bulletin Details
Public Details for: A9123362070942_2
This bulletin provides information for when there is no diagnostic communication to the telematics control module (conbox); dtc U142100.
- 2019 -
Models from 2019
Technical Service Bulletin 91 No diagnostics communication to the telematics control module (ConBox); DTC U142100 91 23 36 2070942/2 October 26, 2023. Supersedes Technical Service Bulletin Group 91 number 23-15 dated July 19, 2023 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, A6, A7, A8, Q5, SQ5, Q7, and Q8 2019 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised Condition (added customer statement) 1 07/19/2023 Initial publication Customer states: • An SOS Warning might be displayed in the instrument cluster (Figure 1). Figure 1. Emergency call malfunction warning. Or • Connectivity features like remote locking and unlocking are not working. Or • No diagnostics communication can be established to the control module for the emergency call module and communication unit (telematics control module or ConBox), -J949- (address word 0075) during vehicle diagnostics. Or © 2023 Audi of America, Inc. Page 1 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • The e-call LED is red or off. Workshop findings: The following DTC may be entered in the Databus Control module -J533- (address word 0019): • DTC U142100: Control module for emergency call module and communication unit no communication. Criterion 1: The control module for the emergency call module and communication unit (ConBox) -J949- (address word 0075) can be accessed via ODIS. Criterion 2: No diagnostics communication can be established with the control module for the emergency call module and communication unit (ConBox). -J949- (address word 0075) via ODIS. Technical Background There is no communication with emergency call module control unit and communication unit -J949- (address word 0075) or communication is disrupted. This is indicated by a DTC (U142100) in the gateway -J533- (address word 0019). As soon as communication can be re-established, this event memory is entered as sporadic. Production Solution Implementation of the ConBox High system starting in MY20/21. Service Criterion 1: • Please clear the DTCs • Do not replace any parts. Any claims for replaced parts for this criterion may be denied. Criterion 2: 1. Remove and unplug the control module for the emergency call module and communication unit, J949- (address word 0075) according to the Elsa Repair Manual. © 2023 Audi of America, Inc. Page 2 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2. Open the battery compartment of the control module for the emergency call module and communication unit, -J949(address word 0075), and disconnect the backup battery (Figures 2 - 3). Figure 2. Backup battery compartment location. Figure 3. Backup battery connector (no release mechanism). 3. Wait approximately one minute, then reinstall the backup battery back into the control module for the emergency call module and communication unit, -J949- (address word 0075). © 2023 Audi of America, Inc. Page 3 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4. Reinstall the control module for the emergency call module and communication unit, -J949(address word 0075) back into the vehicle. 5. If ODIS still cannot connect to the control module for the emergency call module and communication unit, -J949- (address word 0075), then follow the ODIS test plan and replace the control module for the emergency call module and communication unit with the part specified in ETKA. Please upload a new GFF log to paperless showing that the ConBox still doesn’t communicate with ODIS after the power cycle procedure listed above. If ODIS can connect to the control module for the emergency call module and communication unit, -J949- (address word 0075) after this procedure, clear the DTCs and release the vehicle. Any claims for replaced parts may be denied in this case. Warranty Claim Type: • 110 Up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. Service Number: 9145 Damage Code: 0039 Labor Operations: Remove and install/replace telematics control unit Diagnostic Time: 9170 19xx / 9170 55xx See SRT with associated operations Remove and install emergency battery for telematics 9178 1999 See SRT with associated operations GFF 0150 0000 Time stated on the diagnostic protocol (Max 100 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB 2070942/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. © 2023 Audi of America, Inc. Page 4 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA See ETKA Control module for the emergency call module and communication unit (ConBox), J949 [if required per Criterion 2, step 7) 01 Additional Information All parts and service references provided in this TSB (2070942) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2023 Audi of America, Inc. Page 5 of 5 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.