A9123402071928_1

Technical Service Bulletin
91 MIB3: MMI sidebar missing
91 23 40 2071928/1 October 30, 2023.
Model(s)
Year
A8 e quattro
2021
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allraod,
S6, RS 6 Avant,
A7, A7 e quattro,
2021 – 2022
S7, RS 7, A8,
S8, e-tron
quattro, e-tron
Sportback
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, RS 3, etron S, e-tron
GT, RS e-tron
GT, Q4 e-tron,
and Q4 e-tron
Sportback
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2022
Condition
Customer states:
• The sidebar in the MMI (see Figure 1) is permanently missing.
• The MMI starts directly into the settings menu, making it impossible to use the infotainment system as
intended.
© 2023 Audi of America, Inc.
Page 1 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1: MMI sidebar
Technical Background
A software related issue may cause the sidebar to disappear.
Production Solution
New information electronics software for MY23.
Service
Required equipment:
• MIB3 script on USB flash drive (see Required Parts and Tools or download the software from MirrorServer
using the SD Creator Program).
Step Action
1.
Turn on the ignition.
2.
Wait approximately 5 minutes (to ensure the MIB has started fully)
© 2023 Audi of America, Inc.
Page 2 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
3.
Insert the USB stick into the USB port on the affected vehicle
4.
Wait until the following message is displayed:
5.
Turn off the ignition and lock the doors.
6.
Wait approximately 5 minutes (ensure that the vehicle enters sleep mode)
7.
Unlock the vehicle doors again
8.
Remove the USB stick from the USB port
9.
Turn on the ignition
10.
Wait approximately 5 minutes (to ensure the MIB has started fully)
11.
Re-insert the USB stick into the USB port on the affected vehicle
12.
Check the following message is displayed to ensure that no software issues are detected:
© 2023 Audi of America, Inc.
Page 3 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
13.
Remove the USB stick from the USB port
.
Feedback documentation for this procedure via SVM code is not necessary.
.
If the green message (step 12) already appears at step 4, the control unit for information electronics
(J794) is not affected by the software issue described above. In this case, diagnosis of the problem is
outside the scope of this TSB.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Program display and operating unit
9196 2599
30 TU
Check vehicle (bus sleep mode)
0689 0199
10 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB 2071928/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Model
© 2023 Audi of America, Inc.
USB Flash Drive
Quantity
Page 4 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
A3/A4/A5/A6/A7/A8/Q3/Q4/Q5/Q7/Q8/e-tron/e-tron GT
8WD906961
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
All part and service references provided in this TSB (2071928) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Page 5 of 5
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.