Dealer 82C9

AUDI DEALER COMMUNICATION
Repair Available – 82C9 / Electric Passenger Compartment High-Voltage (HV) Heater
This notice is for:
Date:
Issue:
All Dealership Personnel
October 25, 2023
In the affected vehicles, the electric passenger compartment high-voltage heater may
stop working. This is more likely to occur if the heater is used frequently for prolonged
periods on high setting, or if the vehicle battery is frequently charged at low ambient
temperatures. Thus, this issue is more likely to occur in locations with frequently cold
environmental conditions. The waste heat scavenging heat pump remains operational.
If the HV heater stops working, the vehicle interior will no longer be heated
Repair:
•
REPAIR AVAILABLE – October 26, 2023 - Inspect and, if necessary, replace the
Z189 high-voltage heater
•
See ELSA and the Service References tool in Elsa2Go for complete repair &
claiming instructions
•
Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.
•
Parts Department:
Affected Vehicles
There will be no parts allocation. High-voltage heaters will be available as VIN to order.
Country
USA
USA
Beginning
Model Year
2022
2022
Ending
Model Year
2023
2023
Vehicle
E-TRON GT
RS E-TRON GT
Vehicle
Count
559
144
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only
valid campaign inquiry & verification source.
Notes:
•
The 82C9 repair will be launched in multiple waves. The first wave will be assigned
criteria 01, the second wave assigned criteria 02, and so on.
•
Schedule owner repairs immediately
•
Owner mailing – November 2023
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
82C9_DLR_LAUNCH