SFCC_OCT2023_37

ELECTRICAL
WEATHER APP DISAPPEARS AFTER PIVI UPDATE
Customer Voice:
Customer states the weather app is no longer available
Technical Description:
JLR Engineering investigations have found an error is possible with web
applications download after updating PIVI Pro to IP34 or IP36 via SOTA / TOPIx
Cloud and will result in web applications, being removed on update and not being
reinstalled.
There is no error message presented to the user to indicate that the vehicle has
entered the error state.
Range Rover
• 22-24MY New Range Rover
• 23-24MY New Range Rover
Sport
• 21-24MY Evoque
• 21-24MY Velar
Defender
• 20–23MY Defender
Discovery
• 21-24MY Discovery
• 21-24MY Discovery Sport
Jaguar
• 21-24MY I-PACE
• 21-24MY F-PACE
• 21-24MY XF
• 21-24MY E-PACE
Note: If the application download has not been performed in 5 power cycles in
good network connectivity after the software update to IP34 or IP36, it is
reasonable to assume the error state has been entered and the recovery actions in
SSM75813 or SSM75814 should be performed.
Status:
Follow the procedure in the associated SSM for any vehicles with this complaint
This issue is caused by a software bug and may affect a small percentage of cars.
This bug will be fixed in the next PIVI Pro software release. Therefore, it is not
necessary to replace any components to repair this issue.
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
SSM 75813 / SSM 75814 available on TOPIx
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