2061743/5

Technical product information
Topic
Market
area
Rear Shock absorber leaking (Left or Right)
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2061743/5
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
running gear -> shock absorber/suspension control
running gear -> running gear, springs, shock absorbers -> shock absorber
running gear -> running gear, springs, shock absorbers -> shock absorber
running gear -> running gear, springs, shock absorbers -> shock absorber
running gear -> running gear, springs, shock absorbers -> shock absorber
Complaint type
functionality
leaks -> leaking
leaks -> leaking
leaks -> oil leak
leaks -> oil leak
Vehicle data
New Continental GT - New Continental GTC - New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Position
rear left
rear right
rear left
rear right
Technical product information
Rear Shock absorber leaking (Left or Right)
Transaction No.: 2061743/5
Customer statement / workshop findings
Oil leak evident from the rear shock absorber/s (Left and/or Right)
Technical background
Should oil be leaking from the left or right rear shock absorber as shown in Figures 1 - 2 and 3, the operative should refer to the Measure
section of this TPI
Figure 1
INTERNAL
Figure 2
Figure 3
INTERNAL
Production change
-
Measure
1) Carry out an inspection of the right and left hand shock absorbers
•
Should an oil leak be evident
2) Open a Non technical/For information only DISS query
•
Attach photos of the leaking shock absorber/s to the open DISS query
•
Submit the DISS query
3) Replace the leaking shock absorbers in pairs - Refer to Rep.Gr 42
Warranty accounting instructions
Warranty type
110 or 910
Damage service number
42 93
Damage code
00 50
Time to replace (x2) rear dampers
Labour operation code 42 93 20 00
Time
90 T/U’s (x2 rear damper)
GFF Time
Labour operation code
01 51 00 00
Time
As per the ODIS log Must not exceed 10 TU
Road test
Labour operation code
01 21 00 99
Time
25 TU
Parts information
Fitment of new rear dampers in pairs as detailed below:
New Continental GT - 975 513 035 J (x2)
New Continental GTC - 975 513 035 K (x2)
New Flying Spur - 975 513 035 L (x2)
NOTE: The part numbers are correct at the time of publishing please refer to the ETKA parts catalogue for the latest parts as the part numbers
may change without notice
INTERNAL