23-01-067H-1

Service Campaign 9A1: VCU Update for IONIQ 5 (NE1) & IONIQ 6 (CE1) and Owner’s
Manual Supplement for 22MY IONIQ 5 ONLY – Dealer Best Practice
October 9, 2023
Document Subject
• Technical Service Bulletin (TSB 23-01-067H-1) published – Adding IONIQ 6 (CE1) vehicles
Date
10/09/2023
IMPORTANT: This service campaign can only be performed at certified IONIQ Hyundai
dealers.
Campaign Description
Updated Vehicle Control Unit (VCU) software relating to the brake light logic for regenerative braking on certain
IONIQ 5 Electric (NE1) & IONIQ 6 (CE1) vehicles is now available to improve the vehicle’s system logic and
performance. An “Owner’s Manual Supplement” leaflet is also to be provided to 2022MY IONIQ 5 vehicle
customers to explain the change & application of the Electronic Parking Brake (EPB) system of their vehicle.
Key VCU improvements of this VCU software update the following:
•
•
•
•
•
•
•
Brake light logic update for regenerative braking:
 Improved logic to enable brake light actuation during regenerative braking at certain
deceleration speeds and during i-Pedal mode driving without the need to press the brake
pedal.
Enhanced i-Pedal mode operation:
 Improved i-Pedal operation logic.
EPB (Electronic Parking Brake) auto engagement when shift into Park/auto disengagement shift out of
Park when shifting to D or R while brake pedal is engaged:
 Improved EPB logic for automatic engagement when placed in Park and disengagement when
placed in Drive or Reverse when the proper conditions are met (Door Closed, Seat Belt
Latched, etc.)
DTE (Distance to Empty) strategy:
 Improves the frequency with which DTE calculations are made using your most recent week of
driving to calculate your average miles per kWh; previously utilizing the previous 2 weeks.
Snow road surface performance:
 Improved vehicle traction under snowy conditions.
Air conditioning performance during AC slow charging:
 Air conditioning can be remotely turned on or scheduled during A/C charging. Previously,
there was logic to place higher priority in achieving and maintaining full battery state of charge
during A/C charging which limited remote/scheduled air conditioning operation.
Enhanced charging sequence:
 Improved charging sequence to re-enter battery charging when it reaches a battery state that
is 1.5% lower than target state of charge. Previously, it re-entered charging when battery state
of charge decreased by 0.5% which resulted in excessive charging re-entry/completion
notifications sent to customers.
NOTE: IONIQ 6 & 2023MY vehicle Owner’s Manual for IONIQ 5 already contains the EPB supplement content.
Applicable Vehicles (Certain)
•
•
2022-2023MY IONIQ 5 Electric (NE1) vehicles produced from 10/04/2021 – 07/19/2023.
2023-2024MY IONIQ 6 Electric (CE1) vehicles produced from 12/14/2022 – 08/21/2023.
1
Repair Process/Information
•
•
•
NOTE 1: This service campaign can only be performed at certified IONIQ Hyundai dealers.
NOTE 2: Refer to TSB 23-01-067H-1 (or latest version) for repair process information. This is a standard
software update through the Hyundai GDS.
Recommended Service Technician Training Level: Hyundai Certified or higher.
Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.
Warranty Information
•
•
•
This service campaign pays 0.7 M/H for performing the GDS S/W VCU update and providing a leaflet to
the customer, if necessary.
The included labor operation will reimburse dealer for 1 owner’s manual supplement if vehicle is a 22MY
IONIQ 5.
NOTE: Refer to TSB 23-01-067H-1 (or latest version) for repair validation sample photos and additional
details.
Parts Information
•
•
Please refer to TSB 23-01-067H-1 (or latest version) for required Parts information.
This owner’s manual supplement part number is initially on Campaign Parts Management (CPM) until
further notice. Dealers can keep ordering needed parts as long as they submit their corresponding
campaign claims. Please ensure corresponding claims are submitted to avoid any delays in ordering.
If the restriction is lifted, HMA will communicate to the field/dealers.
Customer Talk Tracks
For 2022MY IONIQ 5 Electric (NE1) Vehicles ONLY:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you are here
today. This service campaign relates to the vehicle’s regenerative braking system and will update the systems
Vehicle Control Unit (VCU) software. We will also provide you with an “Owner’s Manual Supplement” for you that
further explains the changes to & application of the Electronic Parking Brake (EPB) system of your vehicle. This
service, of course, will be provided at no charge to you.”
For 2023MY IONIQ 5 Electric (NE1) and 2023-24MY IONIQ 6 (CE1) Vehicles:
“I see that your vehicle has an open service campaign that we would like to take care of for you while you are here
today. This service campaign relates to the vehicle’s regenerative braking system and will update the system
2
Vehicle Control Unit (VCU) software. This service, of course, will be provided at no charge to you.”
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any declined
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness:
Does your dealership have the owner’s manual supplement (for 22MY ONLY) and all related equipment
(i.e. GDS & accessories) to complete the procedure mentioned in TSB 23-01-067H-1 (or latest version)?
Yes – Ensure the customer has an appointment.
No – Order the owner’s manual supplement and any related necessary equipment.
Reception: Did the customer provide authorization to perform repairs on the vehicle?
Yes
No – Dealership should not perform unauthorized repairs; please obtain authorization from
customer before proceeding.
Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership?
Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair:
Did you review the results of the eMPI with the customer and provide the customer with estimates for
any recommendations and an adjusted promise time based on any additional services?
Yes
No – Service Consultant should review with MPI with customer.
Is the Technician performing the procedure a Hyundai Certified Technician or higher?
Yes
No – Please ensure a technician with a Certified level (or higher) completes this repair.
Were the appropriate picture(s) taken based on the service procedure per TSB 23-01-067H-1 (or latest
version)?
Yes
No - Please ensure appropriate picture(s) are taken. See TSB 23-01-067H-1 (or latest version) for
sample photos. Refer to the latest Warranty Digital Documentation Policy for requirements.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.
3
Customer FAQ
Q1: What is the issue?
A1: Certain IONIQ 5 Electric (NE1) & IONIQ 6 Electric (CE1) vehicles require a software update related to the
vehicle’s regenerative braking system to improve system logic and performance.
Q2: What will be done during service at the dealer?
A2: This service procedure will update the vehicle’s Vehicle Control Unit (VCU) software relating to the brake light
logic for regenerative braking on certain IONIQ 5 Electric (NE1) & IONIQ 6 (CE1) vehicles. Further, an “Owner’s
Manual Supplement” leaflet is to be provided to 2022MY vehicle customers to explain the current application of
the Electronic Parking Brake (EPB) system.
Q3: When will owners be notified of this service campaign?
A3: Owners of the subject vehicles will be notified via First Class Mail in November 2023.
Q4: What if I already paid for a part replacement/repair out-of-pocket already related to this condition or
service campaign?
A4: Please file a claim at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html
or contact Hyundai Motor America at 1-855-371-9460.
Contact Reference
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Please see the list of commonly referred to contacts shown below.
4
Key Contact Information
Dealer Support
Parts
Contact Information
Description
[email protected]
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
[email protected]
Assistance with Car Care Scheduling:
Xtime Technical Support
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:
•
Customer Support
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign Website
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Hyundai Roadside Assistance
1-800-243-7766
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
5