23-NA-192
Service Bulletin Details
Public Details for: 23-NA-192
This informational bulletin provides information on wheel drive shaft replacement and nut removal damage.
Models from 2024
| 2024 BUICK ENCLAVE |
Models from 2023
| 2023 BUICK ENCLAVE |
| 2023 CADILLAC XT5 |
| 2023 CADILLAC XT6 |
| 2023 CHEVROLET BLAZER |
| 2023 CHEVROLET TRAVERSE |
| 2023 GMC ACADIA |
Models from 2022
| 2022 BUICK ENCLAVE |
| 2022 CADILLAC XT5 |
| 2022 CADILLAC XT6 |
| 2022 CHEVROLET BLAZER |
| 2022 CHEVROLET TRAVERSE |
| 2022 GMC ACADIA |
Models from 2021
| 2021 BUICK ENCLAVE |
| 2021 CADILLAC XT5 |
| 2021 CADILLAC XT6 |
| 2021 CHEVROLET BLAZER |
| 2021 CHEVROLET TRAVERSE |
| 2021 GMC ACADIA |
Bulletin No.: Service Bulletin Date: 23-NA-192 November, 2023 INFORMATION Subject: Information on Wheel Drive Shaft Replacement and Nut Removal Damage Brand: Model: Buick Enclave Cadillac XT5 XT6 Chevrolet Blazer Traverse GMC Acadia Model Year: from to VIN: from to - - Engine: Transmission: - Equipped with All Wheel Drive Only 2024 2023 2021 2023 2023 Involved Region or Country North America, Middle East Additional Options (RPOs) Equipped with All Wheel Drive Only Service Procedure Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Damage to the wheel drive shaft threads has been seen in warranty due to the use of power tools to remove the wheel drive shaft nut. Power tools should never be used to remove this hardware. Technicians are to use hand tools only. Any warranty claims submitted with these conditions may be debited. Please refer below to what damage could look like if power tools are used: 6468875 Copyright 2023 General Motors LLC. All Rights Reserved. Page 2 November, 2023 6468876 Bulletin No.: 23-NA-192 6468878 Please refer to the proper replacement procedure in Service Instructions. Debits will be issued for improper servicing, non-return of parts as well as inspection results by WPC. Please refer to the latest version of Service Bulletin #99-00-89-019: Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program for more information. 6468877 Version 1 Modified Released October 30, 2023 GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION