N232419270

Service Update
N232419270 Structure Plug Missing
Release Date:
Attention:
November 2023
Revision:
00
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Make
Chevrolet
Model
Malibu
Model Year
From
To
2023
2023
RPO
Description
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
On certain 2023 model year Chevrolet Malibu vehicles, a structure plug may be missing on the
passenger’s side of the dash panel.
Dealers are to inspect, and if necessary, install the structure plug.
Parts
Quantity
1
Part Name
Part No.
95326304
Structure Plug
Due to the small number of vehicles involved and limited initial parts availability, dealers are encouraged not to order
these parts for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9106999
9107000
Labor
Time
0.7
0.8
Description
Inspect Only – No Further Action Required
Install Structure Plug (includes inspection)
Trans.
Type
ZFAT
ZFAT
Net
Item
N/A
N/A
Service Procedure
Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to
the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth
in this bulletin and the laws that apply to your dealership, you must follow those applicable laws.
1.
Remove the Passenger Side Front Wheelhouse Liner. Refer to Front Wheelhouse Liner Replacement – Right Side
in SI.
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Copyright 2023 General Motors. All Rights Reserved.
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Service Update
N232419270 Structure Plug Missing
2.
Look for the Structure Plug (1) located in the rear upper area of the Wheelhouse.
•
•
If the plug is in place, proceed to step 4.
If the plug is NOT in place, inspect for any water damage on the interior of the vehicle and repair as necessary.
Proceed to step 3.
3.
Install the NEW Structure Plug.
4.
Install the Passenger Front Wheelhouse Liner. Refer to Refer to Front Wheelhouse Liner Replacement – Right Side
in SI.
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 2 of 2
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6724
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 20, 2023
Subject: N232419270 - Service Update
Structure Plug Missing
Models: 2023 Chevrolet Malibu
To:
All General Motors Dealers
General Motors is releasing Service Update N232419270 today. The total
number of U.S. vehicles involved is 19. Please see the attached bulletin for
details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 20, 2023. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS