22-NA-228

Bulletin No.:
Service Bulletin
Date:
22-NA-228
November, 2023
INFORMATION
Subject:
Brand:
Chevrolet
GMC
Radio Software Version W165 – Multiple Updates
Model:
Model Year:
from
to
2022
2023
VIN:
from
Engine:
Transmission:
to
Tahoe
Suburban
Yukon
Yukon XL
Involved Region or Country
North America, Europe, Uzbekistan, Russia, Middle East, Bolivia (West), Chile (West),
Colombia (West), Ecuador (West), Peru (West), Japan, Cadillac Korea (South Korea),
Thailand (ASEAN), Other Africa
Additional Options (RPOs)
Equipped with RPO IOK.
Condition
Some customers may comment on software related issues. Continuous improvement
software updates are being released with improvements made in several areas.
Cause
The cause of the condition may be software anomalies.
Correction
A new radio software update has been released via an Over-the Air-Update, version
Y167. Refer to bulletin 23-NA-034 for the newest Radio software.
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
W165 Most Notable Improvements
• ‘Sirius XM (SXM) loading’ displays on screen until
channel change
• SXM audio muted upon returning to radio from
Android Auto
• SXM on demand channels/IP do not work for out
of data scenario
• Inactive SXM favorites when clicked show no
'Favorite Unavailable' popup and improvements
for saving presets
• Audio source menu is selected on Audio app but it
jumps to map screen/home screen
• Phone Pairing Improvements
• Audio returned to CarPlay ~2 seconds after
Google Assistant command to SXM
•
•
“Start Your Vehicle” message pops up
intermittently
App Tray Icon color change to monochromatic
appearance
6195491
– Before: Google Icons with color
Copyright 2023 General Motors LLC. All Rights Reserved.
Page 2
November, 2023
Bulletin No.: 22-NA-228
6195492
– After: Google Icons monochromatic
Version
2
Modified
Released November 17, 2022
Revised November 08, 2023 – Updated to change Correction, remove Service Procedure
and Warranty Information.
Keywords: Loading, Sirius, SXM, Channel Not
Available, Favorite Unavailable, Maps Open
automatically, Start Your Vehicle, Pairing
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION