A9123422071984_1

Technical Service Bulletin
91 SCON: seat operation display error (rear remote control)
91 23 42 2071984/1 November 1, 2023.
Model(s)
Year
A8 e quattro
2021
A8, and S8
2021 – 2023
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Customer states:
• The seat adjustment menu is missing on the rear display and operating unit (Smart Control, or SCON)
• It is not possible to adjust the rear seat via the SCON.
• The complaint can temporarily be remedied by selecting the option to adjust the passenger seat in the MMI.
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A SCON Software issue may cause the menu to not be displayed.
Production Solution
Not applicable.
Service
Required equipment:
• ODIS Tester.
• SVM code.
• SCON Software update on USB Flash Drive (see Required Parts and Tools or download the software from
MirrorServer using the SD Creator Program).
Time to complete update:
• Approximately 25 minutes (includes 15 minutes for the software update and 10 minutes for the SVM work).
Service work:
• Activate the vehicle’s WiFi (Settings Connection settings Wi-Fi Wi-Fi hotspot settings Activate)
• Make sure that the SCON is connected (Settings Connection settings Wi-Fi hotspot SCON)
© 2023 Audi of America, Inc.
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• Update the SCON using Method 2 according to TSB 2060523: 91 MIB3 Software Update Instructions and use
SVM code E0A001.
Method 2: Manual update due to SVM code or Server issues.
Vehicle
SD Creator Part Number
SVM Code
A8
8W0.906.961.BN
E0A001
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9102
Damage Code:
0039
Labor Operations:
Programming display and operating unit
9193 2599
20 TU
Software Update (Includes checking for
DTCs)
0151 0060
Time stated on
the diagnostic
protocol
(Max 50 TU)
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB 2071984/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
© 2023 Audi of America, Inc.
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Service Number:
9102
Damage Code:
0039
Labor Operations:
Programming display and operating unit
9193 2599
20 TU
Software Update (Includes checking for
DTCs)
0151 0060
Time stated on
the diagnostic
protocol
(Max 50 TU)
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB 2071984/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2011732: 00 Software Version Management (SVM), operating instructions.
• TSB 2060523: 91 MIB3 Software Update Instructions.
• TSB 2047812: 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
All part and service references provided in this TSB (2071984) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.©2023 Audi of
America, Inc. All rights reserved. The information contained in this document is based on the latest information
available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites without the prior expressed written permission of the publisher.
© 2023 Audi of America, Inc.
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.