23-NA-143
Service Bulletin Details
Public Details for: 23-NA-143
This technical bulletin provides repair information to correct a customer concern of radio software version y169a?? Multiple updates for iok.
Models from 2024
2024 CHEVROLET SILVERADO 2500 |
2024 CHEVROLET SILVERADO 3500 |
2024 GMC SIERRA 2500 |
2024 GMC SIERRA 3500 |
Models from 2023
2023 CHEVROLET SILVERADO 1500 |
2023 CHEVROLET SUBURBAN |
2023 CHEVROLET SUBURBAN 1500 |
2023 CHEVROLET TAHOE |
2023 GMC SIERRA 1500 |
2023 GMC YUKON |
2023 GMC YUKON XL |
2023 GMC YUKON XL 1500 |
Models from 2022
2022 CHEVROLET SILVERADO 1500 |
2022 CHEVROLET SUBURBAN |
2022 CHEVROLET SUBURBAN 1500 |
2022 CHEVROLET TAHOE |
2022 GMC SIERRA 1500 |
2022 GMC YUKON |
2022 GMC YUKON XL |
Bulletin No.: Service Bulletin Date: 23-NA-143 November, 2023 TECHNICAL Subject: Brand: Chevrolet GMC Radio Software Version Y169 – Multiple Updates for IOK Model: Model Year: from to Silverado 1500 New (RPO J22, VIN Digit 5 = A / D) 2022 2022 Silverado 1500 2023 2023 Silverado 2500/3500 2024 2024 Suburban 2022 2023 Tahoe 2022 2023 Sierra 1500 New (RPO J22, VIN Digit 5 = H / U) 2022 2022 Sierra 1500 2023 2023 Sierra 2500/3500 2024 2024 Yukon Yukon XL 2022 2023 VIN: from Engine: Transmission: to Involved Region or Country North America, Europe, Uzbekistan, Russia, Middle East, Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Peru (West), Japan, Cadillac Korea (South Korea), Thailand (ASEAN), Other Africa, Argentina, Brazil, Paraguay, Uruguay, Australia Additional Options (RPOs) Equipped with RPO IOK Condition Some customers may comment on software related issues. Continuous improvement software updates are being released with improvements made in several areas. Cause The cause of the condition may be software anomalies. Correction A new radio software update, version Y171 bulletin 23-NA-183, was released to service for vehicles equipped with Infotainment system RPO IOK. In addition to providing general robustness and stability enhancements, this update includes all enhancements from previous software version releases. Along with the vehicles mentioned above, vehicles in unconnected markets, and fleet customers may need the dealer to reprogram the radio with the new software package. Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Y169 Most Notable Improvements Important: Improvements will vary by model, build configuration, system, and sales region. Not all vehicles have all features. Copyright 2023 General Motors LLC. All Rights Reserved. Volume might ramp up to full after using the SWC to increase volume The system displays "Park Assist with Braking" instead of "Park Assist" Customer might not be able to hear Google Assistant When there is an incoming call the notification comes up at the same time as the incoming call screen When changing PTM from Off to On the setting does not apply The Wi-Fi Hotspot screen will not load SXM shows the wrong channel After cycling the speed limit recognition option, if you switch display mode the message will come up "menu unavailable while driving" Page 2 November, 2023 No audio with radio volume set to about 40% If the system is locked with a PIN the cluster maybe blank or show "Application Unavailable" Customer might see an "Android Auto Could Not Connect" message even though there is no concern The trailering app may show the wrong make of truck When pressing the OK button on the "Focus your attention on driving" screen the screen may come back up When switch from an AM favorite to the SXM Welcome screen the favorite may stay highlighted When turning the vehicle off and opening the door there could be a Bluetooth disconnected screen that comes up with the "Cancel" option truncated If the "Back" button is pressed twice in a row it might not take you back to the expected page SXM favorites greyed out and unavailable Vehicle might report an unknown fuel type E-Ray while using electric power might not be updating the dyno pages Not all DAB Announcements Categories are available After switching Users or doing an ignition cycle the Previous Trip data may reset Bluetooth and Android Auto may not automatically connect HUD might return to default pages after an ignition cycle "Hummer Improving text layout when switching from Terrain to Offroad drive mode" Stability improvement While setting up trailer tire pressure sensors the wrong screen might show Wi-Fi icon may be greyed out When changing the language to Arabic the back button did not change Changing the Startup or Shutdown volume is inconsistent During an OTA the radio could continue to retry causing a battery drain When switching to the Driver profile the Android Auto may disconnect When saving an SXM favorite there may not be a short title Bulletin No.: 23-NA-143 SXM may not show metadata Norse translation for “Cut/Copy/Paste" During an OTA the "Install" button may have to be pressed twice If the customer cancels out of an OTA, the system might not go back to the expected screen "Hummer Translation update for preconditioning screen" "Hummer Offroad app may crash" "Hummer When going into the Pitch and Roll page the screen might go black" No SXM audio "Hummer The OnStar Emergency calling screen may not show during certain emergency events" "E-Ray The value shown on the dyno slider might not match the data in the graphs" While using Alexa during the quick tour the right side of the screen may show "speaking" When the data plan expires for the customer, there is no notice when trying to use Alexa When the trailer tire temperature is high the trailer tire pressure screen on the cluster will flash frequently When trying to use Google Voice Typing the screen may go back to the previous page Improving scroll bar graphics in OTA screen Alexa may not work for playing Spotify music The customer was able to start using Alexa while in an OnStar call When trying to add or remove Teen Driver keys the app may crash CarPlay may get stuck on the incoming call screen While in CarPlay if you try to use Google Assistant to switch to SXM the screen may go black When the BCM loses connection with the trailer tire pressure sensors the values for the tires show as dashes Translation and non-NA fixes Not all DAB Announcements Categories are available When changing the language to Arabic the back button did not change Norse translation for Cut/Copy/Paste" Version 3 Modified Released August 17, 2023 Revised September 25, 2023 – Added the 2023 Model Year and 2022 Silverado and Sierra Models. Revised November 13, 2023 – Added reference to newer software and removed Service Procedure and Warranty Information. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION