Bull_OUF7_REV1

Release Date
Technical Service Bulletin
11/17/2023
OUF7 - Over-the-Air (OTA) Software Update (SW Level 3.2.11)
Software Installation Not Successful
Applicable Vehicles
Beginning Model Year
Ending Model Year
Vehicle
2021
2022
ID.4
Revision History
Revision
Date
Purpose
2
November 17, 2023
Added several reminders that this bulletin applies only to vehicles that
have had an OTA software update failure.
1
November 14, 2023
Original publication
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD
AN OTA SOFTWARE UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF
THE CUSTOMER STATEMENTS AND WORKSHOP FINDINGS
DO NOT MATCH.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 1 of 17
IMPORTANT INFORMATION
The OUF7 code is added to ALL cars eligible to receive the OTA update. The actual OTA is being released in waves.
ALL cars are assigned criteria 99. As the OTA waves roll out, the VINs will be assigned an accompanying criteria. Below is
an example of a wave 1 VIN. If this vehicle were to come to a dealer, the dealer would only follow the OUF7 bulletin if the
OTA update was not successful.
If you see OUF7 assigned to a VIN, but only criteria 99 is assigned (see below), this means it will be receiving the OTA in a
future wave. If this vehicle were to come into a dealer, no work should be performed under the OUF7.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 2 of 17
Customer Statement / Workshop Findings
CRITICAL REPAIR STEP
Only carry out the work outlined in this bulletin if the vehicle meets these conditions:
•
STOP!
The VIN is assigned code OUF7 and the code is showing open in ELSA.
AND
•
All customer statements and workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the control
units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
Technical Background
Technical Background
During the Over-the-Air (OTA) software installation process, in rare cases the update may not be successful and/or a vehicle
may become immobilized.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 3 of 17
Additional Information
Additional Information
This bulletin applies ONLY to vehicles showing the OUF7 code in ELSA
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the OUF7 code in the ELSA Campaign/Action Information screen on the
day of repair.
•
Procedure must be performed within the allotted timeframe stated in this Technical Service Bulletin.
About the OUF7 software update:
•
The OUF7 code has been applied to vehicles that will be receiving an over-the-air update to software level 3.2.11. The
software is being released to vehicles in waves. It provides enhancements to electronic control module parameters,
resulting in improvements to the over-the-air installation process.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 4 of 17
Service
NOTE:
•
ELSA is the only valid inquiry/verification source. Check ELSA on the day this repair will be performed to
verify vehicle eligibility for the repair. Status must show “open”. Attach an ELSA printout showing the
“open” status to the repair order.
•
ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this repair.
•
Contact the Warranty Helpline (U.S.) if you have any questions.
•
Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 5 of 17
OVERVIEW of REPAIR STEPS
Step 1 – Complete test plan to restore terminal 15 and rolling capability
Step 2 – Check software version of module(s) updated during the Over-the-Air (OTA) update
Step 3 – Read out identification data
Step 4 – Complete software update via SVM
Step 5 – Perform bus sleep
Step 6 – Complete software configuration via SVM
Step 7 – Perform bus sleep
Step 8 – Perform “VKMS Adaptation” test plan
Step 9 – End Guided Fault Finding and clear faults
CRITICAL REPAIR STEP
STOP!
Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 6 of 17
Step 1 - Complete test plan to restore terminal 15 and rolling capability
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
CRITICAL REPAIR STEP
STOP!
Only carry out the work outlined in this bulletin if all customer statements and
workshop findings listed match.
An unwarranted implementation of this bulletin can cause irreparable damage to the
control units.
IF THE WORK OUTLINED IN THIS BULLETIN IS PERFORMED AND THE CONDITIONS
ARE NOT MET, THE CLAIM WILL NOT BE PAID.
Customer Statement
•
•
One of the following messages appears in the driver information display (iID) and/or the display of the
radio/navigation system:
o
"Over-the-air update failed. Please contact your service facility!"
o
“System update not completed. Note warning displays. Service wallet."
The ignition cannot be switched on.
Workshop Findings
Scenario 1
Scenario 2
The above customer statement(s) can be reproduced.
The above customer statement(s) can be reproduced.
-AND-
-AND-
The ignition cannot be switched on.
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
-ANDThe parking brake cannot be released / the vehicle does
not have rolling capability.
-AND-
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
In the “Application server 1 system 2 Java” control unit
(diagnostic address 8124) the following event entry is
logged (static):
B199AF0 over-the-air update software inconsistent
(Symptom code = 8478976)
NOTE: IF THIS BULLETIN IS COMPLETED AND THE ABOVE CONDITIONS WERE NOT MET, THE CLAIM WILL BE
CANCELLED
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 7 of 17
•
Open the hood.
•
Open the battery cover.
•
Attach the battery charger to the 12V battery charging posts.
•
Connect the VAS6150X/VAS6160X Diagnostic Tester to the vehicle.
•
Start the ODIS program.
•
In diagnostic address 8124, select the test plan, “8124 – Reset
over-the-air update warning.”
•
Follow the test plan instructions to restore vehicle operation.
•
Activate bus sleep:
o
Remove battery charger
o
Remove diagnostic interface from vehicle
o
Close all doors and hood
o
Lock vehicle with remote and leave vehicle locked for at
least five minutes.
•
Switch on ignition.
•
Reconnect diagnostic interface.
•
Continue to Step 2.
CRITICAL REPAIR STEP
STOP!
If the test plan fails to restore terminal 15 and/or vehicle’s rolling capability:
•
Do not attempt any additional test plans or repairs.
•
ODIS feedback must be sent.
•
A TAC case must be opened.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 8 of 17
Step 2 - Check software version of module(s) updated during the OTA update
Control Unit
Diagnostic address
New Part Number
New Software Version
Electric Drive 2
00CE
1ED-907-121-AS
8353
•
The above module(s) are updated during the OTA update.
•
Select the control module tab.
•
Find the listed control module(s) in the control module list.
•
Right click on the module(s) and select “Identify control module”
for all modules listed above.
•
Continue to Step 3.
Step 3 - Read out identification data
•
Read out the required extended identification data as follows:

Select the “Test Plan” tab.

Select “Self test.”

Select “Software version management.”

Select “Special actions.”

Select “8124 – Application server 1 system 2 Java.”

Select “8124 – Activate ORU trigger.”

Attach to the test plan and start the test plan.
•
Select the option to “Read out ECU ident.”
•
When prompted, enter the diagnostic address that has not yet
been updated via OTA.
•
Ensure the diagnostic log is sent to GFF Paperless.
•
Continue to Step 4.
NOTE
This step is needed to gather data for improvements on future OTA actions.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 9 of 17
Step 4 – Update Software via SVM
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•
Refer to the “Current ODIS Service Version” circular found in Elsa2Go Service References.
The battery charger is connected to the vehicle battery and remains connected for the duration
of the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure
to do so may cause the update to fail, which could result in damage to the control module.
Control modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software
update, which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the
software update. Failure to do so may result in the tester powering off during the update,
which could result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or WiFi connection increases the risk of
losing connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or
WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s)
during Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response.
A warranty claim may not be reimbursed if there is no confirmation response to support the claim.
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 10 of 17
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic
Session. You must fully complete this campaign and send all logs before beginning any other campaigns
or operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before
beginning this operation. ODIS “Hot-Fix” patches may affect the update process.
Before starting the software update, the following conditions must be met:
•
ODIS Service version MUST be completely up to date.
•
Refer to the current information found in Elsa2Go Service References on the following topics:
o
ODIS Feedback must be set up correctly.
o
Dealership’s internet firewall settings must meet the specified requirements.
o
ODIS user must have SFD access.
o
Windows Power Options must be set according to the ODIS tester setup directions.
•
Only one key can be in the vehicle when performing this software flash.
•
The vehicle key’s battery must be ok.
•
Any additional keys must be a minimum of 20 meters away from the vehicle.
•
The car MUST NOT be hooked up to a high-voltage charger.
•
If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep
steps.
CRITICAL REPAIR STEP
STOP!
Before starting programming, it is essential to perform the following actions for the -VAS5908- battery
charger.
The battery charger’s default setting will switch the charger off automatically after a period of time. To prevent
this, the following must be carried out.
Switch it OFF and then ON again each time the charger is connected.
The battery charger’s display must have switched off before it’s restarted.
The charging time can be changed in the charger’s settings menu (access code = 6161). Refer to the owner’s
manual for further information. DO NOT change any settings that will damage the charger or the vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 11 of 17
CRITICAL REPAIR STEP
STOP!
•
Check for pre-existing faults.
•
If any of the modules being updated are offline, the communication issue must be addressed prior to
starting this procedure.
•
Any module with a “Faulty Control Module” fault must be addressed prior to starting the flash. The flash
may fail for the affected control module.
•
Diagnosis and repair of pre-existing conditions are not covered under this action.
NOTE
If the customer is enrolled in Car-Net and they have the myVW app downloaded on their phone, they may receive
several notifications during the update process.
Software update instructions:
•
Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.
•
Ensure the latest version of ODIS is downloaded.
•
Ensure diagnostic head is connected to ODIS tester via USB cable.
•
Move selector lever to P.
•
Select “Special functions” > “Adapting software” > “Perform test”
THIS BULLETIN ONLY APPLIES TO VEHICLES THAT HAVE HAD AN OTA SOFTWARE
UPDATE FAILURE.
DO NOT PERFORM THE WORK OUTLINED IN THIS BULLETIN IF THE CUSTOMER
STATEMENTS AND WORKSHOP FINDINGS DO NOT MATCH.
•
Enter SVM code 4C6E and follow the on-screen prompts.
•
Continue to Step 5.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 12 of 17
Step 5 – Perform Bus Sleep
•
Switch off the ignition.
•
Turn off the hazards.
•
Remove diagnosis interface from the vehicle diagnosis connection.
•
Remove battery charger from the 12V battery.
•
Close front and rear lid as well as all doors.
•
Lock vehicle.
•
Move vehicle key (remote control) at least 20 meters away from the vehicle.
•
Wait at least 5 minutes until the vehicle is in bus sleep.
•
Then unlock vehicle again.
•
Connect and switch on battery charger.
•
Insert diagnosis interface on vehicle diagnosis connection.
•
Switch on the ignition.
•
Place a vehicle key (remote control) in the center console on the reader coil.
•
Continue to Step 6.
Step 6 – Perform Software Configuration via SVM
•
Reconnect battery charger.
•
Switch off all consumers, air conditioning, heater blower motor, lights, heated seats, etc.
•
Ensure diagnostic head is connected to ODIS tester via USB cable.
•
Move selector lever to P.
•
Select “Special functions” > “Adapting software” > “Perform test”
•
Enter SVM code 4C6F and follow the on-screen prompts.
•
Continue to Step 7.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 13 of 17
Step 7 – Perform Bus Sleep
•
Switch off the ignition.
•
Turn off the hazards.
•
Remove diagnosis interface from the vehicle diagnosis connection.
•
Remove battery charger from the 12V battery.
•
Close front and rear lid as well as all doors.
•
Lock vehicle.
•
Move vehicle key (remote control) at least 20 meters away from the vehicle.
•
Wait at least 5 minutes until the vehicle is in bus sleep.
•
Then unlock vehicle again.
•
Connect and switch on battery charger.
•
Insert diagnosis interface on vehicle diagnosis connection.
•
Switch on the ignition.
•
Place a vehicle key (remote control) in the center console on the reader coil.
•
Continue to Step 8.
Step 8 - Perform “VKMS Adaptation” test plan
•
Perform 0025 Immobilizer “VKMS Adaptation” test plan.
TIP
After selecting “Self Test,” use the search function
and enter “VKMS” to aid in finding the test plan.
•
Follow the on-screen prompts.
•
Pay close attention to all steps outlined in the test plan and follow
them exactly as described.
•
Continue to Step 9.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 14 of 17
Step 9 - End Guided Fault Finding and clear faults
•
Exit Diagnosis and select “Yes” to end the diagnostic session.
•
When prompted to continue Guided Fault Finding, select “NO”.
•
GFF will be exited and faults will be erased.
•
Static faults created by the flash process will remain.
•
When prompted, select “YES” to populate new test plans.
•
Work through all test plans for faults created by the flash process.
•
Reference any applicable TSBs that address “ghost” faults.
•
Pay close attention to all steps outlined in the test plans and follow them exactly as described.
•
Exit GFF and send diagnostic protocol online.
NOTE
Driver assist systems will not require re-calibration
due to this software update.
CRITICAL REPAIR STEP
STOP!
Perform a test drive above 20 mph/35 kph to calibrate the three-phase drive -VX54-.
When performing this road test, the vehicle will momentarily lose acceleration when the three-phase drive -VX54calibrates. Ensure the road test is performed in a safe manner.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 15 of 17
Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:

U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.

Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
OUF7
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.
ALL
LABOR
Labor Op
Time Units
Description
0150 00 10
SEE ELSA
GFF/Guided functions
2706 02 99
30
Perform three bus sleep procedures
0121 00 04
10
Test drive
0150 00 60
Time stated on
diagnostic protocol
GFF/Guided functions
NOTE: If the software update and related GFF work is performed on more than one diagnostic
session, the multiple GFF logs can be added together.
Ensure the GFF logs are added together correctly. For example, two logs from the same
diagnostic session are not allowed.
Claims and GFF logs may be audited to ensure that the actual GFF log time is being claimed.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
OUF7 Page 16 of 17
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this repair, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Volkswagen Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this repair.
Required Special Tools
Battery Tester/Charger
-VAS5908-
Diagnostics Interface
W-LAN
-VAS6154A(or newer equivalent)
Diagnostic Tester
-VAS6150D(or higher)
USB Module
-VAS6154/4A(included with VAS6154A-)
(or newer equivalent)
Additional Information
All parts and service references provided in this bulletin are subject to change and/or removal. Always check
ELSA for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Volkswagen dealer. 2023 Volkswagen of America, Inc. and Volkswagen Canada. All Rights Reserved.
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