A5723232071691_2

Technical Service Bulletin
57 PSS Keyless Entry Does Not Work During Remote Start
57 23 23 2071691/2 November 22, 2023. Supersedes Technical Service Bulletin Group 57 number 23-16 dated
October 9, 2023 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, RS 5,
RS 5 Sportback,
A6, A6 allroad,
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, Q5, Q5 e
quattro, Q5,
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
2024
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added Models)
1
10/09/2023
Initial publication
This bulletin applies to 2024 vehicles with remote start via the myAudi application.
Customer States:
• Keyless entry does not work if the vehicle was started remotely using the myAudi app.
• Keyless rear hatch operation is not affected.
• The concern is only present while the engine is running (max. 10 minutes) after initiating a remote start.
• The vehicle can be unlocked using the Key Fob at any time.
Workshop Findings:
• The concern as described can be reproduced.
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• No DTCs stored.
Technical Background
There are functional issues during the engine run time (10 minutes) when the vehicle is started remotely using the remote
start function via myAudi.
Production Solution
Not applicable.
Service
1. Explain to the customer that a solution is expected to be available by the end of the first quarter of 2024
(subject to change) and that no repairs are necessary at this point. Do not replace any components for
this condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service).
Tip: During remote start engine run time the doors can still be unlocked using the Key Fob or the
buttons inside the vehicle.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2071691) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.