23PBG

11/8/23, 8:47 AM
Federal Recall Bulletin
23PBG: Safety Bulletin - Dana Driveline Weld
Number
 Edit
 Clone
23PBG / 23V616 / 2023-496
Supplier
Dana
Description
Safety Recall - Dana Driveline Weld
Date
9/22/2023
What’s New
Safety Recall
On certain Peterbilt model 220 chassis equipped with Dana SPL100 drivelines, the driveline tube seam weld may separate or tear under certain stress
loads, resulting in driveline separation and sudden loss of drive power. A sudden loss of drive power may increase the risk of a crash.
Parts and repair procedures are now available to correct this issue.
Introduction
On certain Peterbilt model 220 chassis the driveline tube seam weld may separate or tear under certain stress loads, resulting in driveline separation and
sudden loss of drive power. A sudden loss of drive power may increase the risk of a crash.
There will be no noticeable signs/indications preceding the described failure.
Reference Dana recall 23E052 for more information.
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Federal Recall Bulletin
Situation
22 (18 U.S., 4 Canada) Model year 2023, Peterbilt model 220 chassis built from 08/29/22 through 10/07/22 equipped with Dana SPL100 drivelines with
certain driveline serial numbers.
Resolution
Safety Recall
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. In Service Management, select campaign 23PBG to add it to the case. If the unit is released back into service without performing the repair, make sure to
also release the Campaign in Service Management.
3. If you are not using Service Management to start repair orders, review SIR for “Complete” next to the 23PBG campaign code prior to performing this
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Federal Recall Bulletin
repair.
4. Follow the repair procedures attached in the Links section.
Federal Law
​It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.
Warranty
There is no time or mileage limit for this safety recall.
Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
Reference the attached Parts List by Chassis document and use the Quick Claim Code listed for the chassis you’re working on.
Please note that cost of paint has been accounted for in the quick claim.
The paint reimbursement cost is estimated based on 2 - 12oz cans of black spray paint per driveshaft.
If the driveshaft(s) require(s) a custom paint color, use code 23PBG and attach an invoice for the cost of the paint to the claim.
For extraordinary circumstances please use code 23PBG, add from “Recommended Repairs”, and then select the gear icon to edit Parts/Labor/Misc.
File the claim within 7 days in accordance with warranty policy.
Peterbilt dealers may perform 23PBG repairs on Kenworth chassis, but Quick Claims do not apply. For Kenworth chassis repairs, file a long-form
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Federal Recall Bulletin
claim and use the claim codes below.
Take-Off Parts Disposition: Destroy take-off parts so that they cannot be reused or put back into service, as soon as possible.
​PRWS CLAIM CODING ​​​
​ ampaign
C
​23PBG
Code:
​ ampaign
C
Type:
​ afety
S
Recall
​ laim
C
​Truck
Category:
​Repair Type:
​Proactive
​ ustomer
C
Concern ​029
Code:
​Causal Code: ​62
​ orrective
C
Action
​12
Code:
​ esponsibility
R
​SUPP
Code:
​ ailure
F
​024​Causal Part:
Location: 002-043
​ upplier
S
Code:
​05036AJ ​SRT Code:
​90-70-28X
​ 24-111
0
0.5 hours
Medium
duty
driveshaft.
Slip yoke to
rear axle.
024-113
0.7 hours
Medium
duty
driveshaft.
Transmission
or
intermediate
driveshaft
and carrier
bearing,
without slip
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yoke. Does
not include
disassembly
of the
driveshaft.
053-073
1.1 hours
Driveshaft refinish
(complete)
(time is per
driveshaft)
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely repaired and maintained.
You must reference the Parts List by Chassis document in the Links section prior to starting repairs.
Please note that, in most cases, not all driveshafts on a given chassis will require replacement.
ONLY replace the driveshafts listed for the specific chassis in the Parts List by Chassis document!
Please see attachment in Links section below for driveshaft R&R procedures.
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Parts
NOTE
You must reference the “Parts List by
Chassis” document in the Links section prior
to starting repairs or ordering parts.
Please note that, in most cases, not all
driveshafts on a given chassis will require
replacement.
ONLY replace the driveshafts listed for the
specific chassis in the “Parts List by Chassis”
document!
The following parts are available through PACCAR Parts Direct Ship Program:
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NOTE
Due to the low volume needed for this Safety
Recall, all driveshafts must be ordered
through the Direct Ship Program (DSP) using
order types XS (Stock) or XE (Emergency) on
PartsOnline.
​Part Number
​ art
P
Description
​Quantity
​100CS54001​DRIVESHAFT ​*AS NEEDED
560M
​100CS54001690M
​COUPLING
SHAFT
​*AS NEEDED
​100CS54001795M
​COUPLING
SHAFT
​*AS NEEDED
​100CS54001G- D
​ RIVESHAFT
​*AS NEEDED
1075M
XS (STEEL)
​100CS54004- ​PNG - DANA
​*AS NEEDED
1080M
DRIVESHAFT
​100CS54004895M
​COUPLING
SHAFT
​*AS NEEDED
​100CS54004- ​PNG - DANA
​*AS NEEDED
935M
DRIVESHAFT
​100CS54004​DRIVESHAFT ​*AS NEEDED
970M
​100DS55002- ​PNG - DANA
​*AS NEEDED
800M
DRIVESHAFT
​100DS55006​DRIVESHAFT ​*AS NEEDED
420M
​100DS55006​DRIVESHAFT ​*AS NEEDED
480M
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​100DS55007- ​PNG - DANA
​*AS NEEDED
1100M
DRIVESHAFT
​100DS55007- ​DRIVESHAFT
​*AS NEEDED
880M
ASSY.
​100DS55007​DRIVESHAFT ​*AS NEEDED
976M
The following part is available through PACCAR Parts.
​Part Number
​90-70-28X
​Part
Description
​Quantity
​KIT-STRAP-453
​*AS NEEDED
PDC
The following part must be sourced locally.
​ art
P
Number
​Part Description
​Quantity
​Locally
Sourced
12oz Spray Paint
(black or
matching chassis
color)
​2 Per
Driveshaft
Links
23PBG Chassis List
23PBG Parts List By Chassis
23PBG Repair Procedure
23PBG FINAL US Customer Letter
23PBG FINAL Canada (English) Customer Letter
23PBG FINAL Canada (French) Customer Letter
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Revision History
11/08/2023 - Bulletin has been changed from an interim notification to a final bulletin. Parts and repair procedures are now available to correct the issue.
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November 3, 2023
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall: 23PBG: Dana Driveline Weld
Transport Canada Recall: 2023-496
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may
contain a defect that could affect the safety of a person.
Peterbilt has decided that a defect which relates to motor vehicle safety exists in certain model year 2023 Peterbilt model 220 chassis built
from 08/29/22 through 10/07/22 and equipped with Dana SPL100 drivelines with certain serial numbers. The driveline tube seam weld may
separate or tear under certain stress loads, resulting in driveline separation and sudden loss of drive power. A sudden loss of drive power
may increase the risk of a crash.
What is the problem?
Certain model year 2023, Peterbilt model 220 chassis equipped with Dana SPL100 drivelines may
experience driveline failure resulting in a sudden loss of power and an increased risk of a crash.
What will your dealer do?
Your Peterbilt dealer will replace the defective driveline(s) installed on your chassis.
What should you do?
Contact your dealer immediately to schedule an appointment.
Peterbilt Motors Company has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to
schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the
QR code. When contacting your Peterbilt dealer, reference the Safety Recall number, Transport Canada number, and VIN(s) listed in this
letter. This repair may take up to 6 hours of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of
reimbursement. Contact your local Peterbilt dealership for details.
If you require further information about this recall or experience any difficulty in making arrangements for this repair, please contact the
Peterbilt Customer Experience Department at [email protected].
For additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and
address changes to [email protected].
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide
the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt
and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
November 3, 2023
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall: 23PBG: Dana Driveline Weld
NHTSA: 23V 616
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt has decided that a defect which relates to motor vehicle safety exists in certain model year 2023 Peterbilt model 220 chassis built
from 08/29/22 through 10/07/22 and equipped with Dana SPL100 drivelines with certain serial numbers. The driveline tube seam weld may
separate or tear under certain stress loads, resulting in driveline separation and sudden loss of drive power. A sudden loss of drive power
may increase the risk of a crash.
What is the problem?
Certain model year 2023, Peterbilt model 220 chassis equipped with Dana SPL100 drivelines may
experience driveline failure resulting in a sudden loss of power and an increased risk of a crash.
What will your dealer do?
Your Peterbilt dealer will replace the defective driveline(s) installed on your chassis.
What should you do?
Contact your dealer immediately to schedule an appointment.
Peterbilt Motors Company has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to
schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the
QR code. When contacting your Peterbilt dealer, reference the Safety Recall number and the NHTSA number. This repair may take up to
6 hours of labor depending on dealer scheduling.
If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of
reimbursement. Contact your local Peterbilt dealership for details.
If you require further information about this recall or experience any difficulty in making arrangements for this repair, please contact the
Peterbilt Customer Experience Department at [email protected].
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a
complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call
the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner. Please send all known ownership and
address changes to [email protected].
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide
the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt
and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for
making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Experience
Peterbilt Motors Company
Le 3 novembre 2023
IMPORTANT RAPPEL DE SÉCURITÉ
Cet avis concerne votre véhicule. Votre (vos) NIV(s) se trouve(nt) au bas ou au verso de la présente.
Objet : Rappel de sécurité : 23PBG – Soudure de l’arbre de transmission Dana
Rappel de Transport Canada : 2023-496
DATE D’EXPIRATION : AUCUNE
Cher client Peterbilt,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous
informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la sécurité humaine.
Peterbilt a constaté qu’une défectuosité reliée à la sécurité des véhicules automobiles est présente dans certains châssis Peterbilt de
modèle 220 de l’année 2023, construits entre le 29/08/22 et le 07/10/22, équipés d’arbres de transmission Dana SPL 100 portant certains
numéros de série. Il est possible que le joint de soudure du tube de l’arbre de transmission se sépare ou se déchire à la suite d’un effort
imposé par la charge, résultant en la séparation de l’arbre de transmission et une perte soudaine de puissance motrice. Une perte
soudaine de puissance motrice peut augmenter le risque d’accident.
Quel est le problème ?
Il est possible que certains châssis Peterbilt de modèle 220 de l’année 2023, équipés d’arbres de
transmission Dana SPL100, présentent une défectuosité de l’arbre de transmission résultant en une perte
soudaine de puissance motrice et une augmentation du risque d’accident.
Que fera votre
concessionnaire ?
Votre concessionnaire Peterbilt remplacera l’arbre de transmission défectueux (les arbres) installé(s) sur
votre(vos) châssis.
Que devriez-vous faire ?
Communiquer immédiatement avec votre concessionnaire afin de prendre rendez-vous
Peterbilt Motors Compagnie a mis en place ce rappel afin de remédier au problème, sans frais. Veuillez communiquer avec votre
concessionnaire Peterbilt afin de prendre rendez-vous pour ces services. Pour trouver votre concessionnaire Peterbilt, veuillez consulter
Dealer Locator sur www.Peterbilt.com ou balayer le code à barres. Au moment de communiquer avec votre concessionnaire Peterbilt,
veuillez-vous référer au numéro du rappel de sécurité, au numéro de Transport Canada, ainsi qu’au(x) NIV(s) cité(s) à la présente. Cette
réparation peut nécessiter jusqu’à 6 heures de main-d’œuvre selon la disponibilité du concessionnaire.
Si vous avez déjà fait effectuer cette réparation avant la réception de la présente, vous pourriez être admissible à un remboursement de
vos frais pour avoir remédié sans préavis au problème associé à ce rappel. Des reçus pour les pièces et/ou la main-d’œuvre sont requis
afin d’envisager un remboursement. Communiquez avec votre concessionnaire Peterbilt local pour les détails.
Si vous avez besoin de plus d’information au sujet de ce rappel ou rencontrez des difficultés à prendre rendez-vous pour cette réparation,
veuillez communiquer avec le département de l’expérience client de Peterbilt sur [email protected].
Pour de l’information additionnelle au sujet de ce rappel, vous pouvez communiquer avec Transport Canada au 1-800-333-0510.
La loi fédérale nécessite de tout bailleur de véhicules qui reçoit cet avis de rappel d’en faire parvenir une copie à toute personne ayant
loué un véhicule et ce, dans un délai de dix jours. Si ce véhicule ne vous appartient plus, nous apprécierions que vous nous fassiez part
du nom du nouveau propriétaire, si vous le connaissez. Veuillez faire parvenir tout information relative au nouveau propriétaire et son
adresse à [email protected].
Nous nous excusons pour tout inconvénient causé par cette procédure préventive et vous remercions de votre participation afin d’aider
Peterbilt à offrir les plus hauts niveaux de satisfaction de la clientèle et d’expertise de service. Nous apprécions votre entreprise ainsi que
votre constante fidélité envers Peterbilt et son réseau de concessionnaires. Les produits Peterbilt se distinguent en étant leader de
l’industrie en matière de qualité, performance et fiabilité; et nous vous remercions de faire d’un Peterbilt votre camion préféré.
Salutations,
Michelle Ponsonby
Directrice de l’expérience client
Peterbilt Motors Compagnie