12190

Bulletin No.: 12190
Date: November 2012
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Fuel Odor or Spotting on Ground – Inspect Fuel Pump Module
MODELS:
2007 Chevrolet Equinox
2007 Pontiac Torrent
Originally Sold or Currently Registered in Arizona, California, Nevada,
Texas
2007 Chevrolet Cobalt
2007 Pontiac G5
Originally Sold or Currently Registered in Arizona, California, Florida,
Nevada, Texas
2008 Chevrolet Cobalt
2008 Pontiac G5
Originally Sold or Currently Registered in Arizona
2009 Chevrolet Cobalt
2009 Pontiac G5
Originally Sold or Currently Registered in Arkansas, Arizona, California,
Nevada, Oklahoma, Texas
Letters for Chevrolet Equinox and Pontiac Torrent customers will be mailed beginning
November 12, 2012. The letter explains to the customer that parts are not available at this
time and that another letter will be sent to them when parts are available. We do not have an
estimated part availability date at this time. The VINs will not be available in IVH until
sufficient parts are available.
Customer letters for the Chevrolet Cobalt and Pontiac G5 will be mailed beginning November
21, 2012. The letter explains to the customer that parts will not be available until mid-January
2013. They have been asked to contact dealers in mid-January to schedule an appointment
for the repair. The VINs will be available in IVH on November 21, 2012.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2007 model year Chevrolet Equinox and Pontiac Torrent vehicles originally sold or
currently registered in Arizona, California, Nevada, and Texas; 2007 model year Chevrolet
Cobalt and Pontiac G5 vehicles originally sold or currently registered in Arizona, California,
Florida, Nevada, and Texas; 2008 model year Chevrolet Cobalt and Pontiac G5 vehicles
originally sold or currently registered in Arizona; and 2009 model year Chevrolet Cobalt and
Copyright 2012 General Motors. All Rights Reserved.
Page 2
November 2012
Bulletin No.: 12190
Pontiac G5 vehicles originally sold or currently registered in Arkansas, Arizona, California,
Nevada, Oklahoma, and Texas. Some of these vehicles have a condition in which the plastic
supply or return port on the fuel pump module may crack, which could cause a fuel leak. The
customer may notice a fuel odor while the vehicle is being driven or after it is parked. If the
crack becomes large enough, fuel may be observed dripping onto the ground and vehicle
performance may be affected. If an ignition source were present, a fire could occur.
CORRECTION
Dealers are to inspect and, if necessary, replace the fuel pump module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part
Number
19257126
19257138
19256352
19257488
Description
MODULE KIT, F/TNK F/PMP (W/0 FUEL LVL SEN) (Cobalt/G5)
(LE5/L61)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN) (Cobalt)
(LSJ)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN) (Cobalt/G5)
(LAP)
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN) (Cobalt)
(LNF)
Quantity/
Vehicle
1
1
1
1
Page 3
November 2012
Bulletin No.: 12190
SERVICE PROCEDURE
1.
Inspect the warranty summary in Global Warranty Management (GWM) for a fuel pump
module replacement on or after 3/1/09.
 If the fuel pump module has not been replaced, or was replaced before 3/1/09, the fuel
pump module requires replacement. Proceed to Step 2.
 If the fuel pump module was replaced on or after 3/1/09, determine the part number of
the new fuel pump.
 If the new fuel pump module part number was 19168892, 19168893, 19168894,
19177326, 19256352, 19257126, 19257138, or 19257488, no further action is
required.
 If the new fuel pump module part number was NOT 19168892, 19168893,
19168894, 19177326, 19256352, 19257126, 19257138, or 19257488, the fuel
pump module requires replacement. Proceed to Step 2.
2.
Remove the fuel pump module. Refer to Fuel Pump Module Replacement in SI.
3.
Install a new fuel pump module. Refer to Fuel Pump Module Replacement in SI.
CUSTOMER REIMBURSEMENT
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by January 31, 2014, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
Page 4
November 2012
Bulletin No.: 12190
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2640
Description
Inspect Fuel Pump Module – No Further Action Required –
New Module Already Installed
V2641 Inspect & Install New Fuel Pump Module
 Cobalt, G5
V2642* Customer Reimbursement Approved
V2643 Customer Reimbursement Denied - For US dealers only
Labor
Time
0.2
Net
Item
N/A
N/A
1.5
0.2
0.1
**
N/A
*
Customer Reimbursement will not close this recall. The service procedure must still be
performed on the vehicle.
**
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
Page 5
November 2012
Bulletin No.: 12190
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 6
November 2012
Bulletin No.: 12190
(Letter for Chevrolet Cobalt and Pontiac G5 customers)
November 2012
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2007-2009 model year Chevrolet Cobalt and Pontiac G5 vehicles originally sold or
currently registered in certain high temperature states. As a result, GM is conducting a safety
recall. We apologize for this inconvenience. However, we are concerned about your safety
and continued satisfaction with our products.
IMPORTANT



Your vehicle is involved in safety recall 12190.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
The plastic supply or return port on the fuel pump module may
crack, which could cause a fuel leak. You may notice a fuel odor
while the vehicle is being driven or after it is parked. If the crack
becomes large enough, fuel may be observed dripping onto the
ground and vehicle performance may be affected. If an ignition
source were present, a fire could occur.
What will we
do?
Your GM dealer will replace the fuel pump module. If the fuel pump
module has previously been replaced, your dealer will inspect the
fuel pump module part number to ensure that your vehicle does not
have one of the suspect modules. If it does, your dealer will replace
it. This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will
need your vehicle longer than the actual inspection time of
approximately 15 minutes. If the fuel pump module requires
replacement, up to an additional 2 hours will be needed.
What should
you do?
You should contact your GM dealer to arrange a service
appointment in mid-January 2013.
Did you already
pay for this
repair?
If you have paid for repairs for the recall condition, please complete
the enclosed form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed form
and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the
Reimbursement Department by January 31, 2014, unless state law
specifies a longer reimbursement period. Even though you may
have already had this condition corrected, you will still need to take
your vehicle to your dealer for inspection.
Page 7
November 2012
Bulletin No.: 12190
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Do you have
questions?
Division
Number
Chevrolet
Pontiac
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-222-1020
1-800-762-2737
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 12V499.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12190
Page 8
November 2012
Bulletin No.: 12190
(Letter for Chevrolet Equinox and Pontiac Torrent customers)
November 2012
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2007-2009 model year Chevrolet Equinox and Pontiac Torrent vehicles originally sold
or currently registered in certain high temperature states. As a result, GM is conducting a
safety recall. We apologize for this inconvenience. However, we are concerned about your
safety and continued satisfaction with our products.
IMPORTANT


Your vehicle is involved in safety recall 12190.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
The plastic supply or return port on the fuel pump module may
crack, which could cause a fuel leak. You may notice a fuel odor
while the vehicle is being driven or after it is parked. If the crack
becomes large enough, fuel may be observed dripping onto the
ground and vehicle performance may be affected. If an ignition
source were present, a fire could occur.
What will we
do?
PARTS ARE NOT CURRENTLY AVAILABLE, but when parts are
available, your GM dealer will replace the fuel pump module. If the
fuel pump module has previously been replaced, your dealer will
inspect the fuel pump module part number to ensure that your
vehicle does not have one of the suspect modules. If it does, your
dealer will replace it. This service will be performed for you at no
charge.
We are working as quickly as possible to correct this condition.
When parts are available, we will send you another letter asking you
to take your vehicle to your  dealer to have your vehicle
serviced. If you have already paid for repairs for this condition, a
reimbursement request form will be included with the letter.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division
Number
Chevrolet
Pontiac
Guam
Puerto Rico – English
Puerto Rico – Español
1-800-222-1020
1-800-762-2737
65-6267-1752
1-800-496-9992
1-800-496-9993
Text Telephones
(TTY)
1-800-833-2438
1-800-833-7668
Page 9
November 2012
Virgin Islands
Bulletin No.: 12190
1-800-496-9994
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12190