14506

Bulletin No.: 14506
Date: September 2014
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Ignition Key Removal
MODELS:
2002-2004 Saturn VUE
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2002-2004 model year Saturn VUE vehicles. Some of these vehicles may have a condition in
which the ignition key may be removed when the ignition is not in the “Off” position. If the ignition
key is removed when the ignition is not in the “Off” position, unintended motion may occur, such
as a vehicle roll away; (a) for an automatic transmission, if the transmission is not in “Park”; or
(b) for a manual transmission, if the parking brake is not engaged and the transmission is not in
reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries.
Until the recall repairs have been performed, it is very important before exiting the vehicle for
customers to make sure the vehicle is in “Park,” or in the case of a manual transmission, to put
the transmission into reverse gear and set the parking brake.
CORRECTION
Dealers are to inspect for key pull out when the ignition is NOT in the “Lock” position and, if
necessary, replace the ignition cylinder and provide the customer with two new ignition keys.
Customers will also be provided the option of performing the required inspection. If the vehicle
fails the inspection, the customer will be directed to contact their dealer to arrange a service
appointment as soon as possible.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
Copyright 2014 General Motors. All Rights Reserved.
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September 2014
Bulletin No.: 14506
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports.
Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
15841209
21170863
Description
Ignition Cylinder
Ignition Service Key
Quantity/Vehicle
1 (As Req’d)
2 (As Req’d)
SERVICE PROCEDURE
Note: Some Saturn VUE vehicles may have a condition in which the ignition key can be
removed when the ignition is NOT in the “Lock” position.
1334808
Note: With the key in the ignition switch, you can turn it to four different positions. You should
only be able to remove the key when the ignition is turned to the “Lock” position. Below
is a description of the four ignition positions:
LOCK: This position locks your steering column in a vehicle with a manual transaxle. It is a
theft-deterrent feature. If you have an automatic transaxle, the ignition switch cannot be turned
to “Lock” unless the shift lever is in “Park” (P).
ACC (Accessory): This position operates some of your electrical accessories. It unlocks the
steering wheel and ignition.
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September 2014
Bulletin No.: 14506
RUN: This is the position the switch returns to after you start your engine and release the
switch. The switch stays in the “Run” position when the engine is running. But even when the
ignition is not running, you can use “Run” to operate your electrical accessories and to display
some warning and indicator lights.
START: This position starts the engine. When the engine starts, release the key. The ignition
switch will return to “Run” for normal driving.
1. Determine if the key can be removed from the ignition cylinder in any position other than
the “Lock” position.

If the key cannot be removed in any position other than the “Lock” position, no further
action is required.

If the key can be removed from the ignition cylinder while in the “ACC,” “Run,” or “Start”
position, replace the ignition lock cylinder and key set (2 keys). Proceed to step 2.
2. Remove the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
3. Install a new ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement in SI.
CUSTOMER REIMBURSEMENT - For U.S.
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by September 30, 2015, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be reviewed
with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.
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September 2014
Bulletin No.: 14506
CUSTOMER REIMBURSEMENT - For Canada
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by September 30, 2015.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For U.S. and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must
be submitted prior to the repair transaction.
Labor
Code
9100819
9100884
9100942
9100943
Description
Inspect for Ignition Key Pull Out or Key Binding
Replace Ignition Cylinder and Two Ignition Keys
(Includes Inspection)
Customer Reimbursement Approved
Customer Reimbursement Denied - For U.S. dealers only
Labor
Time
0.2
Net
Item
N/A
1.1
N/A
0.2
0.1
*
N/A
Note: Customer reimbursement will not close this recall. The service procedure must also be
performed on the vehicle.
*
The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For U.S. and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
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September 2014
Bulletin No.: 14506
DEALER RECALL RESPONSIBILITY – For U.S. States, Territories and Possessions
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 6
September 2014
Bulletin No.: 14506
IMPORTANT SAFETY RECALL
October 2014
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2002-2004 model year Saturn VUE vehicles. As a result, GM is conducting a safety
recall. We apologize for this inconvenience. However, we are concerned about your safety
and continued satisfaction with our products.
IMPORTANT




This notice applies to your vehicle.
Your vehicle is involved in GM safety recall 14506.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.
Why is your
vehicle being
recalled?
Some of these vehicles may have a condition in which the ignition
key may be removed when the ignition is not in the “Off” position. If
the ignition key is removed when the ignition is not in the “Off”
position, unintended motion may occur, such as a vehicle roll away;
(a) for an automatic transmission, if the transmission is not in “Park”;
or (b) for a manual transmission, if the parking brake is not engaged
and the transmission is not in reverse gear. This could result in a
vehicle crash and occupant or pedestrian injuries.
What will we
do?
Your GM dealer will inspect your vehicle for ignition key pull out
when the ignition is not in the “Lock” position and, if necessary,
replace the ignition cylinder and provide you with two new ignition
keys. This service will be performed for you at no charge.
Because of service scheduling requirements, it is likely that your
dealer will need your vehicle longer than the actual inspection
and/or service correction time of approximately 70 minutes.
Until the inspection and, if necessary, repair can be performed,
it is very important before exiting the vehicle that you make
sure your vehicle is in “Park,” or in the case of a manual
transmission, to put the transmission into reverse gear and set
the parking brake.
What should
you do?
You should contact your GM dealer to arrange a service
appointment as soon as possible. Please make sure to bring all
of your vehicle’s ignition keys with you to the appointment.
However, in order to minimize your inconvenience, included on the
last page of this letter is an inspection procedure that you can
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September 2014
Bulletin No.: 14506
perform on your vehicle. If you are not comfortable performing this
inspection, please contact your GM dealer as soon as possible.
If you perform the inspection and none of your vehicle’s ignition keys
can be removed from the ignition cylinder when the ignition is not in
the “Lock” position, please complete the enclosed self-addressed,
postage–paid reply form and mail it back to us so we can close the
recall on your vehicle.
If you perform the inspection and one or more of your vehicle’s
ignition keys can be removed from the ignition cylinder when the
ignition is not in the “Lock” position, please contact your GM dealer
to arrange a service appointment as soon as possible. Return of the
enclosed prepaid response form is not necessary.
Until your vehicle can be repaired, it is very important before
exiting the vehicle that you make sure your vehicle is in “Park,”
or in the case of a manual transmission, to put the
transmission into reverse gear and set the parking brake.
Did you already
pay for this
repair?
Even though you may have already had repairs for this condition,
you will still need to perform the required inspection and/or take your
vehicle to your dealer for this recall. If you have paid for repairs for
the condition described in this letter, please complete the enclosed
reimbursement form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed
reimbursement form and all required documents to Reimbursement
Department, PO Box 33170, Detroit, MI 48232-5170. The
completed form and required documents must be presented to your
dealer or received by the Reimbursement Department by
September 30, 2015, unless state law specifies a longer
reimbursement period.
Do you have
questions?
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division
Number
Saturn
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
1-800-553-6000
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994
Text Telephones
(TTY)
1-800-833-6000
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V490.
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September 2014
Bulletin No.: 14506
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall Number: 14506
Page 9
September 2014
Bulletin No.: 14506
Ignition Key Inspection Procedure
Please note that your vehicle’s ignition key may have some movement. This is normal, and it is
operating correctly as long as the key cannot be removed from the lock cylinder when the ignition
is in the “ACC,” “Run,” or “Start” positions.
Important: Due to possible variation between keys, this inspection must be performed using all
of your vehicle’s ignition keys. Please make sure that each ignition key is inspected as per the
procedure described below.
With the key in the ignition cylinder, you can turn it to four different positions. You should only
be able to remove the key when the ignition is turned to the “Lock” position. Below is a
description and diagram of the four ignition positions:
1. LOCK: This position locks your steering column in a vehicle with a manual transaxle. It
is a theft-deterrent feature. If you have an automatic transaxle, the ignition cylinder
cannot be turned to “Lock” unless the shift lever is in “Park” (P).
2. ACC (Accessory): This position operates some of your electrical accessories. It
unlocks the steering wheel and ignition.
3. RUN: This is the position the cylinder returns to after you start your engine and release
the key. The cylinder stays in the “Run” position when the engine is running. But even
when the ignition is not running, you can use “Run” to operate your electrical
accessories and to display some warning and indicator lights.
4. START: This position starts the engine. When the engine starts, release the key. The
ignition key will return to “Run” for normal driving
To perform the inspection: Determine if the key can be removed from the ignition cylinder in
any position other than the “Lock” position.

If the ignition key cannot be removed from the ignition cylinder in any position other than
the “Lock” position, no repair is necessary. Please complete the attached reply form
indicating that you performed the inspection and none of your vehicle’s ignition keys could
be removed when the ignition is not in the “Lock” position. This self-addressed, postage–
paid reply form is easy to complete and can be dropped in any U.S. Postal Service mail
box.
If you performed the inspection and none of your vehicle’s ignition keys could be removed
when the ignition was in “Run, “ACC,” and “Start,” but you do not return the reply form,
GM will continue to send you reminders about this safety recall for up to 24 months.
Page 10

September 2014
Bulletin No.: 14506
If the ignition key can be removed from the ignition cylinder when the ignition is in a
position other than the “Lock” position, reinsert the ignition key and turn the ignition key
to the “Lock” position which will stop the engine. Please contact your GM dealer to arrange
a service appointment as soon as possible. Your dealer will replace your vehicle’s ignition
cylinder and provide you with two new ignition keys.
Until the repair can be performed, it is very important before exiting the vehicle that
you make sure your vehicle is in “Park,” or in the case of a manual transmission,
to put the transmission into reverse gear and set the parking brake.
We sincerely appreciate your cooperation and apologize for this inconvenience. Please
remember to unset the parking brake before driving your vehicle. If you are not comfortable
performing this inspection, please contact your GM dealer as soon as possible.