23B35

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 1, 2023
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 23B35
Certain 2021-2023 Model Year Bronco Vehicles
Wiper Motor Software Update
PROGRAM TERMS
This program will be in effect through December 31, 2024. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Bronco
2021
Michigan
September 23, 2020 through December 22, 2021
Bronco
2022
Michigan
August 31, 2021 through November 18, 2022
Bronco
2023
Michigan
June 8, 2022 through March 17, 2023
US population of affected vehicles: 193,681. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
In the affected vehicles, the wiper system may enter a dry detection mode in certain conditions. If this
occurs, the wipers slow down to an intermittent speed while in the continuous Low or High wiper
setting. Wiper speed can be restored by toggling the wiper stalk rotary control to another position and
back again to the desired setting.
SERVICE ACTION
North America (includes United States, Canada, Mexico, and Federal Territories):
All North American Dealers are to update the wiper motor software using a flash box. One flash box
will be provided to each dealer. For additional information about the flash box, refer to Parts Ordering
Information section. This service must be performed on all affected vehicles at no charge to the
vehicle owner.
To assist vehicle owners to have this repair completed when the flash box is available, dealers
should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
Pick-Up & Delivery, and mobile service should be made available for all customers. Refer to the
Rental and Claiming sections for further details.
 Copyright 2023 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 20, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Customer Satisfaction Program 23B35
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: 23B35 Software Flash Box
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on November 1, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 1,
2023. Owner names and addresses will be available by December 8, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Customer Satisfaction Program 23B35
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
May 31, 2024.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with wiper motor software updates.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pick-up & Delivery (PDL) Offset
section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Customer Satisfaction Program 23B35
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B35
 Customer Concern Code (CCC): W05: Front Wiper
 Condition Code (CC): 42: Does Not Operate Properly
 Causal Part Number: 17504 Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 23B35
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pick-up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup & delivery services.
 Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order
documentation.
 Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Customer Satisfaction Program 23B35
•
Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record, with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 23B35MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
 Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 23B35
LABOR ALLOWANCES
Description
Remove lower steering shroud, update wiper motor
software with flash box, reassemble shrouds, and use
FDRS to clear codes
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
Vehicle Pick-up & Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
Labor Operation
Labor Time
23B35C
0.3 Hours
23B35MM
0.5 Hours
23B35PP
0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Each primary P&A code will be provided with one flash box to update the wiper motor software for this
program:
• Flash boxes will be shipped UPS Ground and will take 4-7 days to arrive at your dealership once
they are shipped from the SSSC.
• The shipping label will state Attention Service Manager, Customer Satisfaction 23B35.
• Flash boxes will be seed stocked beginning late October 2023 – November 30, 2023.
• After November 30, 2023 contact SSSC with any questions or concerns related to the flash box
and shipping/tracking information.
• Only one flash box will be provided for each primary P&A code.
• No additional parts are required to complete this repair other than the flash box.
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 23B35
November 2023
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
Your vehicle is equipped with protection features to prevent damage to the
wiper motor in case of overheating, usage on dry windshields, or
obstructions to the wiper blade due to snow or ice accumulation on the
windshield.
In such conditions, the wiper motor may restrict the speed of the windshield
wiper, reduce the area of cleaning, or completely stop operation. The system
is designed to return to normal operation mode once conditions are
resolved; however, in certain circumstances, the wipers have the potential to
stay in dry detection mode (intermittent-like speed) while the glass is wet
and the rotary stalk switch position is set to Low or High speed setting.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to update the software on your wiper motor free of charge (parts
and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until December 31,
2024 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
If you have experienced slower-than-expected wiper function on wet glass,
please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B35. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
 Copyright 2023 Ford Motor Company
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid repair was performed before the date of this letter, you
may be eligible for a refund. Refunds will only be provided for services
related to wiper motor replacement. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before May 31,
2024. To avoid delays, do not send receipts to Ford Motor Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 23B35
Certain 2021-2023 Model Year Bronco Vehicles
Wiper Motor Replacement
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B35 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up
– Date: _______________
☐ Delivery
– Date: _______________
Repair Order #
Repair Order Date
Service Manager Signature
Date
Recall 23B35
Mobile Service Repair Assessment
Page 1 of 2
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•
– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Recall 23B35
Mobile Service Repair Assessment
Page 2 of 2
– Enhanced Mobile Service
A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•
•
– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
TECHNICAL INSTRUCTIONS
PAGE 1 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
CERTAIN 2021-2023 MODEL YEAR BRONCO VEHICLES — WIPER MOTOR
SOFTWARE UPDATE
SERVICE PROCEDURE
This procedure is different from the Workshop Manual (WSM). Follow Technical Instructions
carefully.
NOTE: A flash box MUST be obtained prior to starting this procedure.
23154K
FIGURE 1
Each primary P&A code will be provided with one flash box to update the wiper motor software for this
program:
• Flash boxes will be shipped UPS Ground and will take 4-7 days to arrive at your dealership once 		
they are shipped from the SSSC.
• The shipping label will state Attention Service Manager, Customer Satisfaction 23B35.
• Flash boxes will be seed stocked beginning late October 2023 – November 30, 2023.
• After November 30, 2023, contact SSSC with any questions or concerns related to the flash box, 		
tracking information will be available.
• Only one flash box will be provided for each primary P&A code which have VINs in this program.
• No additional parts are required to complete this repair other than the flash box.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 2 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
1. Release the clips and rotate the lower steering column trim panel downward. See Figure 2.
x8
23154A
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
2. Release the upper steering column shroud front clips. See Figure 3.
1. Rotate the steering wheel 90 degrees to the left.
2. Release the LH clip. Use the General Equipment: Flat Headed Screw Driver
3. Rotate the steering wheel 180 degrees to the right.
4. Release the RH clip. Use the General Equipment: Flat Headed Screw Driver.
1
90
180
3
2
4
2
4
23154F
FIGURE 3
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
3. Remove the bolts and the lower steering column shroud. See Figure 4.
• Torque: 19 lb.in (2.2 Nm)
x3
23154G
FIGURE 4
4. Disconnect the Steering Column Control Module (SCCM) connector C226A. See Figure 5.
C226A
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
FIGURE 5
STUD23154D
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 5 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
Flash Box - Light Description
A
B
C
D
23154H
FIGURE 6
Light
A
B
C
D
Color
Green
Yellow
Red
White
Description
Flash Successful
Flash in Process
Flash Failed
Power Light
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 6 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
5. Install the flash box extension cable. See Figure 7.
FLASH
BOX
FLASH BOX
EXTENSION
CABLE
23154I
FIGURE 7
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 7 OF 7
CUSTOMER SATISFACTION PROGRAM 23B35
6. Connect the flash box to C226A. See Figure 8.
C226A
FLASH
BOX
23154J
FIGURE 8
7. The wiper motor software update happens very quickly, and is completed in 5 to 6 seconds.
a. Key on the vehicle.
b. Watch the lights on the flash box.
c. Once the green light is illuminated, the wiper motor software update is complete.
d. Key off the vehicle.
e. Disconnect the flash box.
NOTE: if the reflash box has an illuminated red light check all the connections. If the red light is 			
illuminated after two attempts, take a photo of the box with the red light and submit a web-contact
form with photo attached to the SSSC.
8. Reassemble the vehicle by reversing the disassembly procedures.
9. Using an appropriate scan tool, check and clear codes. This completes the FSA.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2023
PLACE COPY HERE
PLACE COPY HERE