15-315-23

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2023 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
		
		
2023MY Ascent
2024MY Crosstrek
2023-24MY Legacy/Outback
NUMBER: 15-315-23
SUBJECT:
		
Telematics Data Communications Module 		
(DCM) Product Improvement Reprogramming
DATE:
11/17/23
INTRODUCTION:
This bulletin announces the availability of new reprogramming files for the DCM. These new files
include performance and “ease of operation” enhancements. We recommend customers install
the update at their earliest convenience to ensure they get the best possible experience from their
Telematics system. This software update is not a mandatory campaign or update program. The
reprogramming files contain logic to enhance the following:
•
Accelerated Telematics performance.
•
Updates to address numerous Telematics “glitches”.
•
Optimized customer experience.
DESCRIPTION OF THE SERVICE PROCEDURE:
Subaru retailers will reprogram the Telematics DCM at no cost to the customer in the event of an
unsuccessful Over-The-Air (OTA) software update attempt.
Please be advised, an OTA update for this repair will be available on Nov 17, 2023, and will be
launched in eight weekly phases.
RETAILER RESPONSIBILITY:
This DCM OTA is a “Nice to Have” update. The retailer can only take action to restore operation to
DCMs that may have failed during the OTA process or when directed by Techline.
PFC FILE INFORMATION:
Detailed information regarding the SSM5-R reprogramming procedures can be found in TSB 14-2821R.
NOTE: The ROM ID will remain unchanged after this software update.
ROM ID = 3400220680
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 1 of 11
Model
MY
DCM Part Number
Target software to be
reprogrammed
After FOTA or USB reprogramming
DCM_40.07.15_20220526
DCM_40.07.35_20230406
DCM_40.10.31_20221116
DCM_40.10.43_20230309
DCM_40.07.15_20220526
DCM_40.07.35_20230406
DCM_40.10.31_20221116
DCM_40.10.43_20230309
ROM ID
86222AN20A
86229AN20A
86222AN21A
LEGACY/
OUTBACK
23-24
86229AN21A
86222AN30A
86229AN30A
86222AN31A
86229AN31A
86222XC20A
86229XC20A
86222XC21A
ASCENT
23
86229XC21A
86222XC30A
86229XC30A
86222XC31A
86229XC31A
86222FN000
34 00 22 06 80
86229FN000
86222FN010
86229FN010
86222FN00A
DCM_40.07.15_20220526
DCM_40.07.35_20230406
DCM_40.10.31_20221116
DCM_40.10.43_20230309
86229FN00A
86222FN01A
CROSSTREK
24
86229FN01A
86222FN100
86229FN100
86222FN110
86229FN110
86222FN10A
86229FN10A
86222FN11A
86229FN11A
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 2 of 11
PART REFERRENCE INFORMATION:
The parts listed below contain the new reprogramming files.
Model
Part Description
LEGACY & OUTBACK
TELEMATICS UNIT
ASCENT
TELEMATICS UNIT
Part Number
86229AN30B
86229AN31B
86229XC30B
86229XC31B
86229FN111
CROSSTREK
TELEMATICS UNIT
86229FN10B
86229FN11B
SERVICE PROCEDURE / INFORMATION FOR SSM5 DCM REPROGRAMMING:
NOTE: THIS PROCEDURE APPLIES TO SUBSCRIBED VEHICLES ONLY. This DCM
Over-The-Air (OTA) update will be launched on Nov 17, 2023. After this date, there will be a
phased approach to update the DCM with the updated software using the OTA method for subscribed
customers.
CRITICAL: Failure to follow these reprogramming instructions and most notably, the ignition
cycles and wait times before proceeding to the following steps will result in a catastrophic DCM
failure.
STEP 1: Connect the applicable Subaru Select Monitor (SSM5) to the vehicle. Read the Software
version information of the DCM. Record this information for confirmation after reprogramming is
performed.
.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 3 of 11
A. As shown above, the upper right corner (A) will display the VIN, System Voltage, Model, and
Model Year.
B. The current CID / ROM ID is listed in the second column (B).
C. All the control modules with software eligible for update will be identified under the
“Reprogramming file availability” column (C).
D. Control modules in the vehicle will be listed in the 4th column. “Equipped” (D) means the
control module should be present in the vehicle. “Not Equipped” means the control module is not
installed.
E. Control module communication status is indicated in the 5th column (E).
STEP 2: Is the Target DCM Software Version ID found in the software version table?
YES - The vehicle has the latest software. Continue diagnosis using the applicable
Service Manual.
NO - Record and attach the current software status. Proceed to STEP 3.
STEP 3: Review the battery charging information provided below and connect the vehicle to a
known good power supply.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 4 of 11
BATTERY CHARGING INFORMATION:
Subaru of America, Inc. (SOA) highly recommends utilizing either the Subaru Midtronics DCA8000
Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery
Charger to the vehicle in the Power Supply Mode feature anytime a vehicle control module is being
reprogrammed. Once the Midtronics charger is connected to the car, if the battery is fully charged, it
will take less than three (3) minutes to boot up the charger, select the Power Supply Mode, and have
the battery voltage stabilized and ready for reprogramming.
CRITICAL: This reprogramming procedure takes approximately 2 hours. Maintaining the battery
during the software reprograming is mandatory. Ensure the Midtronics GR8 / Midtronics DCA-8000
set to Power Supply Mode is connected to the vehicle, the parking brake is engaged, ignition is in
the “ON” position, the engine is OFF, the shift selector is in NEUTRAL and the wheels are blocked.
Having the vehicle in Neutral must be done to ensure the power supplied to the DCM is not turned
off. If this step is not performed, the CAN will power down the DCM during the reprogramming, and
the procedure will fail, resulting in irreparable DCM damage.
IMPORTANT NOTES:
•
For instructions on using the Power Supply Mode, reference the applicable User Manual for
the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR81100 Diagnostic Battery Charger on STIS.
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all
switched OFF before setting up the charger for Power Supply Mode.
•
Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM, or AGM Spiral).
•
Input the CCA, which matches the vehicle’s battery.
NOTE: OE and replacement batteries have different CCA ratings. Always confirm the battery’s
CCA rating before proceeding.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 5 of 11
•
If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 Volts.
•
DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed
its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on
the display.
•
Once the Power Supply Mode reaches a steady 13.5 Volts, connect the DST-i or DST-010 to
the OBD connector and proceed with initiating the normal SSM5 reprogramming process.
•
Amperage will fluctuate based on the vehicle’s demand for power.
•
ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode. NEVER
turn the ignition switch on when charging at 15 Volts or higher voltages.
REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
the battery fully before proceeding to reprogram the car while using the Power Supply Mode.
IMPORTANT:
•
The procedure will abort if the voltage rises beyond 14 volts while programming is in process.
This over-voltage charging can indicate a need to test or charge the vehicle battery before any
further attempt at programming is made.
•
The Data Control Module number shown in the “Data Monitor “of SSM may differ from the
actual part number (due to SSM specifications).
•
Unless SSM5 indicates the module in the vehicle is not applicable for reprogramming or the
module is already updated, continue with the reprogramming procedure.
•
This information applies to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not
apply to any other brand/type of “generic” battery charger. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.
STEP 4: Switch the ignition switch to the “ON” position and wait for at least five minutes before
beginning DCM reprogramming. This step is necessary to ensure that the DCM software has loaded
in its entirety before trying to write new software to the DCM.
STEP 5: Reprogram the DCM following standard SSM5-R procedures. Additional information
regarding the SSM5-R reprogramming procedures can be found in TSB 14-28-21.
IMPORTANT: In the rare event of a reprogramming failure, perform the following:
1. Switch the ignition to OFF and disconnect the battery cable from the negative terminal.
2. Wait at least 5 minutes (to allow the DCM to sleep) then reconnect the negative battery cable.
3. Switch the ignition ON and wait at least 5 minutes (allow DCM to reset).
4. Repeat the reprogramming procedure.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 6 of 11
STEP 6: Once successful reprogramming is complete, perform the following:
•
After reprogramming, always put a CVT-equipped vehicle in the “PARK” position and ensure
the ignition is turned OFF.
•
Switch the ignition to the “OFF” position.
•
Disconnect all battery charging equipment.
•
Close the hood.
•
Close all doors with the windows down.
STEP 7: Wait approximately three minutes and confirm the green LED located next to the iButton
on the Eyesight Camera cover is NOT illuminated. This step is necessary to ensure the DCM is not in
the process of communicating.
STEP 8: Once the LED is confirmed to be OFF, wait an additional five minutes or more. This step is
necessary to ensure the new DCM software has been properly written to memory.
STEP 9: Using the applicable SSM4, read the software version information of the DCM.
STEP 10: Referring to the software version table, is the Target DCM Software Version ID found?
YES - Proceed to STEP 11.
NO - Proceed to STEP 5 IN CASE OF REPROGRAMMING FAILURE.
NOTE: Control module failures resulting from battery discharge during reprogramming are not a
matter for Warranty. Should any DTCs reset after completing the reprogramming update, diagnose
per the procedure outlined in the applicable Service Manual.
STEP 11: Does the vehicle have an active STARLINK subscription?
YES - Proceed to STEP 12.
NO - The procedure is COMPLETE.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 7 of 11
STEP 12: Perform Telematics testing as per TSB 15-266-20R, making multiple Telematics service
requests such as RES, door locks, etc. All service requests should be completed normally without
an error message. If the results are unsuccessful, perform the diagnosis procedures outlined in the
applicable Service Manual.
NOTES:
•
Push button function testing of the iButton or SOS buttons is not a valid test of this repair.
Vehicles should never be released to customers without confirmation of a successful repair.
Confirmed remote STARLINK® service operation requests are the ONLY confirmation of this
repair.
•
If Telematics testing fails to produce the expected results, the Technician should refer to the
December 2022 Tech TIPS starting on pg. 12. The Technician should review and perform these
procedures then perform testing as per TSB 15-266-20R again. Repeated failure of Telematics
testing will require contacting Techline with the following information:
•
Starting Software Version ID.
•
Final Software Version ID.
•
Confirmation that testing was performed following TSB 15-266-22.
•
Assurance the Dec 2022 Tech TIPS procedure was completed.
•
All systems scan results.
•
Capture of Telematics data with all PIDs selected.
OTA UPDATE PROCESS (REFERENCE ONLY)
Customers should perform the software update through the OTA service. However, if a customer
comes to the Service Department needing a Telematics repair before the FOTA update completes,
it may be possible that FOTA starts after the repair is made. This information is provided in case
the Technician runs into such a situation. Technicians should make every effort to ensure vehicles
detailed on the applicability table have the most recent software version before releasing the car to the
customer after any Telematics repair is performed. If the OTA is unavailable for subscription status or
other reasons, perform the update using SSM5-R according to the instructions.
STEP 1: Confirmation of STARLINK subscription (to see if DCM is active or not).
NOTE: This FOTA update is provided if STARLINK is subscribed, and DCM is active. The only
time it would ever be necessary to proceed to the SSM5 update procedure in this document is when
FOTA failure occurs. This update is a product enhancement and there is no requirement to perform
this update on vehicles without a subscription.
STEP 2: Software Download
When new software becomes available to the vehicle, the software is automatically downloaded
without any customer input on subscribed vehicles.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 8 of 11
STEP 3: Software Installation
CAUTIONS:
•
If SUBARU STARLINK service is unavailable, the green LED light on the overhead console
turns off during installation. Park the vehicle in a safe location, then perform the following
procedure. The FOTA software update takes about 10 minutes.
•
The layout of the pop-ups and icons shown in the images below may differ depending on the
head unit’s software version or generation.
•
Depending on the vehicle location, and uncovered area outdoors is the preferred parking
location for updates.
STEP 3A: An installation notification pop-up will automatically appear when the ignition switch is OFF and
after the background downloading is completed. Select “Yes,” and installation will start. The green LED light
turns off when installation begins.
NOTE: Customers can skip the installation by selecting “Remind Me Later” or no operation until the
installation notification pop-up disappears up to two times. However, after skipping the installation
two times, the software installation will start automatically as soon as the ignition switch is turned
OFF without any notification. If that is the case, the installation notification will no longer appear.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 9 of 11
NOTES: The DCM counts the number of postponed operations. Although the pop-up does not
appear or disappear in the following two scenarios, the DCM depends on it as delayed without the
customer’s operations.
•
If the ignition is turned to the OFF position and the door is immediately opened, the head unit
screen turns off immediately along with the disappearance of the pop-up. This ignition off
followed by exit is counted as a postponed operation.
•
When the vehicle battery voltage is low, and the ignition switch is turned to the OFF position,
the head unit screen also turns off immediately and the pop-up may not appear. This behavior
is also counted as a postponed operation.
STEP 3B: The installation takes about 10 minutes. Turn the ignition switch to the ON position.
After 10 minutes or more, an “Update completed successfully” pop-up appears on the head unit if the
installation has been completed. After 5 seconds, the pop-up disappears and the green LED light turns
on.
If the installation has not been completed, a pop-up of “A communication software update is in progress.”
may appear on the head unit after the ignition switch is turned ON. In that case, wait until the installation is
completed and the green LED light turns on.
NOTE: The FOTA success pop-up may appear continuously with each engine start. In that case, the FOTA
will continue to retry until updated successfully.
Continued...
Bulletin Number: 15-315-23; Date: 11/17/23
Page 10 of 11
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
DCM INSPECTION & REPROGAMMING
IN THE EVENT OF A FAILED OTA
A167-999
0.5
ZQZ-48
IMPORTANT: Always note the NEW DCM Software Version for any newly installed programming
(confirmed by the control module AFTER installation). The NEW Software Version MUST be
pointed out on the repair order as this information is required to enter the Miscellaneous Detail field
during claim submission.
Bulletin Number: 15-315-23; Date: 11/17/23
Page 11 of 11