A9023572072065_1

Technical Service Bulletin
90 Flickering lines in Audi virtual cockpit
90 23 57 2072065/1 November 20, 2023.
Model(s)
Year
e-tron quattro
2019
2021 – 2024
A4, A4 allroad,
S4, and e-tron
Sportback
quattro
2020 – 2024
VIN Range
Vehicle-Specific Equipment
All
MIB Gen 2+
A4, A5 Cabriolet,
A5 Sportback,
S5, S5 Cabriolet, 2020 – 2023
and S5
Sportback
A8 e quattro
2021
A7 e quattro
2021 – 2022
RS 5, and RS 5
Sportback
2021 – 2023
A6, A6 allroad,
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, Q5, Q5 e
quattro, Q5
2021 - 2024
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, and RS
3, e-tron S, etron GT, and RS
e-tron GT
2022 – 2024
Q8 e-tron, Q8 etron Sportback,
SQ8 e-tron, and
SQ8 Sportback
e-tron
2024
Condition
Customer states: The Audi virtual cockpit displays flickering horizontal, vertical or diagonal lines (Figures 1-2).
© 2023 Audi of America, Inc.
Internal
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1: This is an example of horizontal lines in the virtual cockpit.
Figure 2: This is an example of vertical lines in the virtual cockpit.
Technical Background
Hardware issue in the Audi virtual cockpit.
Production Solution
Optimized hardware in production.
Service
© 2023 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. In your warranty claim notes document the production date of the instrument cluster. To do so:
a. Using ODIS: Right click diagnostic address 17>>Identification>>Production date
2. Replace the Audi Virtual Cockpit -J285- according to the instructions of the ELSA repair manual.
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install/replace instrument
cluster
9025 19xx
or
9025 55xx
Diagnostic Time:
Claim Comment:
See SRT with
associated
operations
GFF
0150 0060
Time stated on
the diagnostic
protocol
(Max 100 TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2072065/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2072065) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.