A9123502071986_2

Technical Service Bulletin
91 Remote park assist plus (RPA) not working - myAudi app message "Connection to vehicle required"
91 23 50 2071986/2 November 21, 2023. Supersedes Technical Service Bulletin Group 91 number 23-44 dated
November 6, 2023 for reasons listed below.
Model(s)
Year
e-tron GT, and
RS e-tron GT
2022 – 2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
A6, A6 allroad,
S6, RS 6 Avant,
A7, S7, RS 7,
2023 - 2024
A8, S8, Q7, SQ7,
Q8, SQ8, and
RS Q8
e-tron quattro,
and e-tron
Sportback
quattro
2023
Q8 e-tron, Q8
Sportback e-tron,
SQ8 e-tron, and
SQ8 Sportback
e-tron
2024
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Warranty (Changed Service Number)
1
11/06/2023
Initial publication
Customer states:
Remote-controlled parking (remote park assist plus, or “RPA”) is not working. The following message appears in
the myAudi app when activating remote park assist plus:
“Connection to vehicle required - please make sure you are near your vehicle to start the function”.
However, the customer is already near the vehicle.
Workshop findings:
• No relevant DTCs are stored.
© 2023 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
The event memory entry “B187A00: Cancel parallel parking assist (symptom number 98341)” has no
influence with regard to this complaint.
Technical Background
A Software related issue in roof antenna control unit -JX3- may cause the remote park assist plus not to function.
Production Solution
Not applicable.
Service
Please perform a terminal 30 reset of the vehicle by disconnecting the 12 Volt battery -A-.
The procedure is described in the instructions in ElsaPro.
Please keep the 12V battery disconnected for approximately 20 minutes.
Warranty
Claim Type:
• 110 Up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9113
Damage Code:
0040
Labor Operations:
GFF
0150 0010
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0060
Time stated on the
diagnostic protocol
(Max 50 TU)
Claim Comment:
Road test prior to the service procedure No allowance
0 TU
Road test after the service procedure
0 TU
No allowance
As per TSB 2071986/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
© 2023 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Additional Information
All part and service references provided in this TSB (2071986) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.