23-NA-169
Service Bulletin Details
Public Details for: 23-NA-169
This service bulletin provides repair information to correct a customer concern of the rearview driver information camera intermittent in low light conditions - replace camera.
Models from 2024
Models from 2023
Models from 2022
2022 CHEVROLET SILVERADO 1500 |
2022 CHEVROLET SILVERADO 2500 |
2022 CHEVROLET SILVERADO 3500 |
2022 GMC SIERRA 1500 |
2022 GMC SIERRA 2500 |
2022 GMC SIERRA 3500 |
Bulletin No.: Service Bulletin Date: 23-NA-169 November, 2023 TECHNICAL Subject: Rearview Driver Information Camera Intermittent in Low Light Conditions - Replace Camera This bulletin replaces PIT5991. Please discard PIT5991. Brand: Model: BrightDrop Buick from to 600 eLCV 2023 2024 — — — — — — Envista 2024 2024 Colorado 2023 2024 Malibu 2023 2024 2022 2022 Silverado 1500 New (RPO J22, VIN Digit 5 = A / D) Silverado 1500 2023 2024 Silverado 2500HD/ 3500HD 2022 2024 Canyon 2023 2024 2022 2022 Sierra 1500 Limited (RPO J21, VIN Digit 5 = 8 / 9) GMC VIN: to Silverado 1500 LTD (RPO J21, VIN Digit 5 = W / Y) Chevrolet Model Year: from Sierra 1500 New (RPO J22, VIN Digit 5 = H / U) — Sierra 1500 2023 2024 Sierra 2500HD/ 3500HD 2022 2024 Copyright 2023 General Motors LLC. All Rights Reserved. — Engine: Transmission: — — Page 2 November, 2023 Bulletin No.: 23-NA-169 Involved Region or Country North America, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Europe, Middle East, Israel, Cadillac Korea (South Korea), Thailand, Australia/New Zealand, Other Africa Additional Options (RPOs) RPOs IOS, IOU, IOT, and IOK equipped with RPO UVB Condition Some customers may comment that when attempting to reverse, the system displays a black screen with an error code while the vehicle is transitioning from light to dark conditions. The infotainment system resets the camera within 1-2 seconds and the rearview image is again displayed. Cause The cause of the condition may be an integrated software anomaly associated with the Rearview Driver Information Camera. Correction Replace the Rearview Driver Information Camera with a new part number that includes updated firmware. Note: If the vehicle already has the updated Rearview Driver Information Camera, continue with Rearview Driver Information Camera diagnostics in SI. Service Procedure Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Important: This technical service bulletin (TSB) can only be completed by certified repair facilities who have met all specific training, tool and equipment requirements pertaining to the vehicle Brand and Model serviced. Repairs must be performed by a technician who has successfully completed the required training. If you encounter a vehicle with the above concern and the Rearview Driver Information Camera is labeled with the old part number, replace the Rearview Driver Information Camera. Refer to the Parts Information table and Rearview Driver Information Camera Replacement in the Service Manual in SI. Please note the new part numbers in the table below are the latest at the time of bulletin publishing, but will not be updated with future part supersessions. Parts Information Causal Part Description Old Part Number New Part Number Qty X Buick Envista Rearview Driver Information Camera 84542835 86554978 1 X Chevrolet Malibu Rearview Driver Information Camera 84543080 42861580 1 X All other vehicles Rearview Driver Information Camera 85538326 86518927 1 Bulletin No.: 23-NA-169 November, 2023 Page 3 Warranty Information For vehicles repaired under warranty, use: Labor Operation 3450060 Description Labor Time Rearview Driver Information Camera Replacement Use Published Labor Operation Time Version 1 Modified Released November 17, 2023 GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION