22-NA-215

Bulletin No.:
Service Bulletin
Date:
22-NA-215
November, 2023
WARRANTY ADMINISTRATION
Subject:
Brand:
Warranty Administration – Ultium PowerUP Level 2 Home Charger Warranty Claim
Information
Model:
Model Year:
VIN Breakpoint:
from
to
from
to
2022
2024
—
—
Engine:
Transmission:
—
—
Buick
Cadillac
Chevrolet
All Electric Vehicle
(BEV) Models
GMC
Involved Region or Country
North America
This Warranty does NOT cover:
• Damage or failure due to negligence, alteration,
accident, abuse, improper installation, or use for a
purpose which the product is not designed or
approved by GM
• Loss of time, inconvenience, loss of use of the
vehicle, or other consequential damages
• Labor cost for electrical diagnosis, removal or
installation
• Products utilized for vehicles registered and
normally operated outside of the United States or
Canada
Note For Canada Customers: The customer should
first contact the EV Concierge team at 1 (833)
382-4389 for warranty information prior to removal of
the charger. If a replacement charger is required, the
EV Concierge team will contact the Dealer to advise of
the charger replacement.
6179034
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Ultium PowerUP Level 2 Chargers are Electric Vehicle
drive motor battery chargers designed to be installed in
a customer’s home. The chargers are covered under
the terms of a 3-year Limited Parts Warranty from the
date of purchase. The limited warranty is only valid for
the original purchaser and is not transferrable.
Copyright 2023 General Motors LLC. All Rights Reserved.
Dealers are to conduct an inspection of the charger for
signs of abuse or damage. (Damage or abuse would
not be considered as a warrantable replacement).
Dealers are to verify warranty eligibility by requesting
from the customer their original receipt or proof of
purchase. A copy is to be retained by the dealer in
order to support the parts replacement transaction.
Dealers should provide the consumer with a
replacement charger of the same model and submit an
over-the-counter warranty claim (ZPTC Transaction
Type) for reimbursement. Subsequent replacements
under the warranty will receive the balance of the
original warranty period but not less than 12 months.
Chargers replaced under warranty should be retained
in accordance with currently published warranty parts
handling procedures and retention policies.
Page 2
November, 2023
Bulletin No.: 22-NA-215
GM will be requesting initial failed chargers be returned
to the Warranty Parts Center for root cause analysis.
Dealers will receive a return request upon claim
payment. Refer to the latest version of Service Bulletin
99-00-89-019 (Global Warranty Management (GWM)
Warranty Parts Center (WPC) Parts Return Program
Information) for further details on the part return
process and eligible administrative allowance.
Parts Information
This bulletin and warranty ONLY apply to the PowerUp
Level 2 chargers purchased by a customer
over-the-counter. They do not apply to any charger that
may have been provided with a vehicle at the time of
purchase.
Description
Part Number
Qty
PowerUp Level 2
Stationary Charger
11.5 KW
84922762
1
PowerUp+ Level 2
Stationary Charger
19.2 KW
85642869
1
Note: The part numbers listed above were current at
time of publication. Refer to the electronic parts catalog
for part supersession information.
Warranty Transaction Information
Important: Level 2 stationary chargers are considered
an over-the-counter sale and do not include labor for
installation, removal or reinstallation. Customers who
may have purchased an extended service contract
would need to follow the guidelines outlined in the
contract.
Labor Operation
Description
Labor Time
Net Item
Transaction Type
0603088
Level 2 Charger Replacement
N/A
N/A
ZPTC
Version
5
Modified
Released October 28, 2022
Revised November 10, 2022 – Updated the Parts Information.
Revised February 01, 2023 – Added a Note for Canada Customers statement.
Revised July 18, 2023 – Added the 2024 Model Year and Important statement at
beginning of bulletin.
Revised November 22, 2023 – Updated the Parts Information section.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION