SFCC_NOV2023_29

ELECTRICAL
ACTIVATION OF TELEMATICS ON 24MY+ VEHICLES
Customer Voice:
Customer states unable to activate or log into InControl on a 24MY vehicle
Status:
The following steps should be taken if the user has been unable to successfully activate
the InControl services on their 24MY applicable vehicle.
Range Rover
• 24MY New Range Rover
• 24MY New Range Rover Sport
• 24MY Evoque
• 24MY Velar
Defender
• 24MY Defender
Discovery
• 24MY Discovery
• 24MY Discovery Sport
Vehicle prerequisites:
• VDC / TCU must be on the latest available software (22B +)
• PIVI must be on the latest available software (OS 4.0+)
• Vehicle is in an area of good network connectivity
Account Prerequisites
• Email must not have a hyphen or 2 periods.
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•
Example of email address which will fail: [email protected] / [email protected]
Example of email address which should work: [email protected]
• Confirm with the user whether their existing password meets the criteria outlined
below:
•
•
•
•
A minimum of 12 characters in length
No character occurs more than twice consecutively
Contain at least one capital letter
Contain at least one numerical character
SSM 76095 available on TOPIx
CUSTOMER LOVE
UNITY
INTEGRITY
GROWTH
IMPACT
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