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Sent on
11
From
Technical Information & Support Group
Subject
Request for Visit: 2019-2023 RDX Front Wiper Motor Inop (ACTION REQUIRED)
27
2023
Expires on 12
11
2023
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultant
Technical Information & Support Group
Request for Visit: 2019-2023 RDX Front Wiper Motor Inop (ACTION REQUIRED)
This message is solely directed to Acura dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2023 RDXs with a client complaint of the front wipers inop. To fully understand the cause of this
condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirement:
1. Must verify both wiper arms are inop constantly in all speed settings.
2. Must confirm that the wiper fuse B10 (No. B26 fuse in the under-hood fuse/relay box) is not blown.
3. No repair has been attempted for this issue.
4. Vehicle has not been involved in a collision.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected]. or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will need to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2023)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. DPTS#
As a gesture of appreciation to the dealer personnel who identify and report a vehicle that meets the qualifiers, is accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring dealer ersonnel with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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