23-NA-106

Bulletin No.:
Service Bulletin
Date:
23-NA-106
December, 2023
TECHNICAL
Subject:
Floor Console Armrest Lower Panel Separating
Brand:
Model:
Cadillac
LYRIQ
Model Year:
VIN:
from
to
from
to
2023
2024
—
—
Engine:
Transmission:
All
All
Involved Region or Country
North America
Condition
Some customers may comment that the upper lid of the console center armrest is
separating from the lower section when trying to open.
Cause
The cause of the condition may be that in high temperatures, the retention force is
insufficient to retain the panel when opening the armrest.
Correction
If you encounter a vehicle with the above concern, complete the Service Procedure
outlined below.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
6370321
1. Add 3M Scotch-Weld Structural Plastic Adhesive
DP8010 adhesive (or equivalent) in the snap
retention features at front of armrest lower panel
shown above.
Copyright 2023 General Motors LLC. All Rights Reserved.
Page 2
December, 2023
Bulletin No.: 23-NA-106
Parts Information
6370323
2. Reinstall the armrest lower panel at front edge per
the illustration above and allow adhesive to dry per
directions on packaging (10 minute work life with
60 minute handling strength).
6370324
To obtain information for your local retail location,
please call 3M at 1-888-364-3577.
Causal
Part
Description
Part
Number
Qty
N/A
3M Scotch-Weld
Structural Plastic
Adhesive*
DP8010
1
*We believe this source and their products to be
reliable. There may be additional manufacturers of
such products/materials. General Motors does not
endorse, indicate any preference for, or assume any
responsibility for the products or material from this firm
or for any such items that may be available from other
sources.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
6371079
3. Verify the condition is corrected.
Labor
Operation
Description
Labor Time
1086718*
Apply Adhesive to Armrest
0.3 hr
*This is a unique Labor Operation for bulletin use only.
Version
2
Modified
Released June 12, 2023
Revised November 27, 2023 – Added 2024 Model Year.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION