13454

Bulletin No.: 13454
Date: April 2014
Recall Bulletin
PRODUCT SAFETY RECALL
SUBJECT:
Ignition Switch Replacement
MODELS:
2005-2007 Chevrolet Cobalt
2005-2006 Pontiac Pursuit (Canada Only)
2007 Pontiac G5
Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133.
Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty
Management (GWM) system to determine which additional field action is applicable.
Perform the service procedure provided in that bulletin in conjunction with the repair
described in this bulletin.
In the interest of customer satisfaction and to assist with dealer throughput, recall
repairs for 13454 and 14113 or 14133 should be performed in a single visit. Customers
will receive a notification letter in the near future advising them that parts are becoming
available for recalls 13454 and 14113 or 14133, and they should contact their dealer to
arrange a service appointment for the recall repairs. When contacted for a service
appointment, schedule their appointment as soon as possible based on parts
availability. Please place orders only for the ignition switch part number 23215459 and
include the VIN. Orders will be fulfilled with parts needed for both recalls based on this.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in 20052007 model year (MY) Chevrolet Cobalt, 2005-2006 MY Pontiac Pursuit, and 2007 MY Pontiac
G5 vehicles. There is a risk, under certain conditions, that the ignition switch may move out of
the “run” position, resulting in a partial loss of electrical power and turning off the engine. This
risk increases if the key ring is carrying added weight (such as more keys or the key fob) or the
vehicle experiences rough road conditions or other jarring or impact related events. If the
ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in
a crash, increasing the risk of injury or fatality.
Whenever a customer contacts you about the recalls it is imperative that you remind
them of the following:
Until the recall repairs have been performed, it is very important before exiting the
vehicle to make sure the vehicle is in “Park,” or in the case of a manual transmission,
to put the transmission into reverse gear and set the parking brake. Also, customers
Copyright 2014 General Motors. All Rights Reserved.
Page 2
April 2014
Bulletin No.: 13454
should remove all items from their key ring, leaving only the vehicle key. The key fob
(if applicable), should also be removed from the key ring.
CORRECTION
Dealers are to replace the ignition switch.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports. Dealers will not have a report available if they have no involved vehicles currently
assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
The parts required to complete this recall are to be obtained from General Motors Customer
Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering.
Part Number
23215459
Description
Ignition and Start Switch
Quantity/Vehicle
1
Note: GMCCA will utilize the VIN number provided on the ignition switch SPAC order to place
an order on your behalf for the parts required for this recall as well as to complete safety recall
14113 or 14133, whichever is applicable. This will ensure alignment of the ignition switch
shipment with the parts needed to complete all required recalls. You may receive the parts
required for the repair as kit number 23232575 (Chevrolet branded keys) or kit number
23232576 (unbranded keys for Saturn or Pontiac vehicles). Each kit will contain an ignition
switch, an ignition lock cylinder, two keys and two key rings.
Until further instructions are received, dealers should order parts as a CSO and then
immediately upgrade the order to a SPAC case. Note that normal DRO and CSO orders
will not be accepted at this time.
Page 3
April 2014
Bulletin No.: 13454
SERVICE PROCEDURE
Note: Vehicles involved in this safety recall are also involved in safety recall 14113 or 14133.
Check the Investigate Vehicle History (IVH) screen in the GM Global Warranty Management
(GWM) system to determine which additional field action is applicable. Perform the service
procedure provided in that bulletin in conjunction with the repair described in this bulletin.
2085987
1. Remove the ignition switch from the vehicle. Refer to Ignition and Start Switch
Replacement in SI.
2. Install a new ignition switch. Refer to Ignition and Start Switch Replacement in SI.
CUSTOMER REIMBURSEMENT – U.S.
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by May 31, 2015, unless otherwise specified by state law. If this is
not convenient for the customer, they may mail the completed Customer Reimbursement
Request Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:



A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.
IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom
portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Page 4
April 2014
Bulletin No.: 13454
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by May 31, 2015.
When a customer requests reimbursement, they must provide the following:
-
Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION AND VEHICLE TOWING – For U.S. and Canada
For purposes of this recall, it is permissible to offer courtesy transportation to those customers
who express concern about the continued use of their vehicle or who require alternate
transportation while the vehicle is in for the recall repairs. The availability of courtesy
transportation to such customers is very important in maintaining customer satisfaction.
Dealers are to ensure that these customers understand that shuttle service or some other form
of courtesy transportation is available and will be provided at no charge. Dealers should refer
to the General Motors Service Policies and Procedures Manual for Courtesy Transportation
guidelines. In addition, for purposes of this recall, it is permissible to provide free towing to a
customer who may be concerned about operating their vehicle.
Page 5
April 2014
Bulletin No.: 13454
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100356
9100402*
9100403**
9100404**
Description
Replace Ignition & Start Switch
Courtesy Transportation
Customer Reimbursement Approved
Customer Reimbursement Denied - For US Dealers Only
Labor
Time
0.4
N/A
0.2
0.1
Net
Item
N/A
***
****
N/A
*
To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. only).
**
To avoid having to “H” route this transaction for approval, it must be submitted prior to the
repair transaction (U.S. and Canada). Note that customer reimbursement will not close
this recall.
***
The amount identified in “Net Item” should represent the actual dollar amount for
courtesy transportation.
**** The amount identified in “Net Item” should represent the actual dollar amount reimbursed
to the customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is
subject to a recall of this type must be adequately repaired within a reasonable time after the
customer has tendered it for repair. A failure to repair within sixty days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is
not adequately repaired within a reasonable time, the customer may be entitled to an identical
or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a
reasonable allowance for depreciation. To avoid having to provide these burdensome
remedies, every effort must be made to promptly schedule an appointment with each
customer and to repair their vehicle as soon as possible. In the recall notification letters,
customers are told how to contact the US National Highway Traffic Safety Administration if the
recall is not completed within a reasonable time.
Page 6
April 2014
Bulletin No.: 13454
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support
Voluntary Technician
Certification