A7223512072225_1

Technical Service Bulletin
72 PSS Noise from backrest of front seat
72 23 51 2072225/1 December 1, 2023.
Model(s)
Year
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5,
S5 Cabriolet, S5
Sportback, A6,
A6 allroad, S6,
A7, S7, Q3, Q7,
SQ7, Q8, SQ8,
and RS Q8
2020 – 2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
e-tron Sportback,
TT, TTS, and TT 2020 – 2023
Roadster
TT RS
2020 – 2022
RS 5, RS 5
Sportback, RS 6
Avant, and RS 7
2021 – 2024
e-tron quattro
2021 – 2023
A7 e quattro
2021 – 2022
Q4 e-tron, and
Q4 e-tron
Sportback
2022 – 2024
e-tron S
2022 – 2023
Q8 e-tron
quattro, Q8
Sportback e-tron
quattro, SQ8 etron quattro, and
SQ8 Sportback
e-tron quattro
2024
Condition
This bulletin applies to MY20-24 A4, A5, A6, A7, Q3, Q4 e-tron, Q7, Q8, e-tron quattro, Q8 e-tron, TT model
vehicles only.
Customer states:
© 2023 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• There is a cracking/popping noise from front seat backrest.
Workshop findings:
• The cracking/popping noise localized to riveted fasteners of the lumbar support with the part number
3Q0.881.879.G or 4M0.881.879.B.
Technical Background
Overlapping tolerances on front seat frames can cause the described symptom which can be perceived by the
vehicle operator in rare cases.
Production Solution
This bulletin will be updated when more information is available. A solution is currently under development.
Service
1. Explain to the customer that a solution is expected to be available by the end of the 1st quarter of 2024 (subject
to change) and that no repairs are necessary at this point. Do not replace any components for this condition
since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service).
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2072225) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.