A9023592069331_2

Technical Service Bulletin
90 Instrument Cluster: Warning "Instrument cluster: fault. Limited warning messages. Please contact
workshop" B200096
90 23 59 2069331/2 December 5, 2023. Supersedes Technical Service Bulletin Group 90 number 23-98 dated
January 31, 2023 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
2019
e-tron quattro
2021 – 2023
A4, A4 allroad,
S4, A5, A5
Cabriolet, A5
Sportback, S5, 2020 – 2023
S5 Cabriolet, S5
Sportback, and
e-tron Sportback
quattro
A8 e quattro
2021
A7 e quattro
2021 – 2022
RS 5, RS 5
Sportback, A6,
A6 allroad, S6,
RS 6 Avant, A7,
S7, RS 7, A8,
S8, e-tron
2020 – 2023
quattro, Q5, Q5 e
quattro, Q5
Sportback, SQ5,
SQ5 Sportback,
Q7, SQ7, Q8,
SQ8, and RS Q8
A3, S3, RS 3, etron S, e-tron
GT, and RS etron GT
2022 - 2023
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Service (updated instructions)
Revised Warranty (updated labor operations)
© 2023 Audi of America, Inc.
Internal
Page 1 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1
02/01/2023
Initial publication
Customer states:
The following message is displayed on the instrument cluster:
“Instrument cluster: fault. Limited warning messages. Please contact workshop”.
Workshop findings:
The following DTC may be stored:
• DTC B200096: Control Module Faulty (symptom 10485828).
Technical Background
Internal hardware-related malfunction.
Production Solution
Optimized manufacturing process introduced with MY2024.
Service
1. Please check the production date of the instrument cluster via ODIS:
a. Self-diagnosis → Address: 0017 System name: 0017 → Instrument cluster → Identification: → Production
date:
b. Document the production date of the instrument cluster in the claim notes.
2. Replace the instrument cluster according to the instructions in the repair manual.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
• If the vehicle is outside of any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install/replace instrument
cluster
9025 19xx
or
See SRT with
associated operations
9025 55xx
© 2023 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on the
diagnostic protocol
(Max 100 TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2069331/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA
See ETKA
Instrument Cluster
01
Additional Information
All parts and service references provided in this TSB (2069331) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.