A9123522072285_1

Technical Service Bulletin
PSS 91 MIB3: air conditioning function favorite on the lower display is lost
91 23 52 2072285/1 December 1, 2023.
Model(s)
Year
A6, A6 allroad,
S6, RS 6 Avant,
A7, S7, RS 7,
A8, S8, e-tron
quattro, e-tron
Sportback
quattro, Q7,
SQ7, Q8, SQ8,
and RS Q8
2021 – 2023
A7 e quattro
2021 – 2022
A8 e quattro
2021
e-tron S, e-tron
GT, and RS etron GT
2022 – 2023
Q8 e-tron, Q8 etron Sportback,
SQ8 e-tron, and
SQ8 Sportback
e-tron
2024
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Condition
Customer states:
• The air conditioner favorite on the lower screen (for example, A/C MAX or Steering Wheel Heating) is
periodically lost.
• The function can still be accessed via the HVAC menu (…) on the lower screen (Figure 1).
© 2023 Audi of America, Inc.
Internal
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1: HVAC favorite / HVAC menu.
Workshop findings:
• No relevant DTCs are stored.
Technical Background
A software related issue causes the favorite to be periodically lost.
Production Solution
New MMI software for MY24 (CL39).
Service
© 2023 Audi of America, Inc.
Internal
Page 2 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
1. Explain to the customer that a solution is expected to be available by the end of the 4th quarter of 2024
(subject to change) and that no repairs are necessary at this point. Do not replace any components for this
condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service).
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2072285) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
© 2023 Audi of America, Inc.
Internal
Page 3 of 3
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.