DC_OUH1_email1
Service Bulletin Details
Public Details for: DC_OUH1_email1
Ouh1 - over-the-air (ota) software update (sw level 3.2.12) software installation not successful
Models from 2022
2022 VOLKSWAGEN ID.4 |
Models from 2021
2021 VOLKSWAGEN ID.4 |
VWoA Compliance Subject: Your Volkswagen ID.4 over-the-air software update is ready! t’s time to update your vehicle’s software! Update your vehicle from almost anywhere—over the air. View in browser. Kurt - 2022 ID.4 Get Ready Dear Kurt, An over-the-air software update is now available for your ID.4: OUH1 - Over-the-Air Software Update to Version 3.2.12 This software update provides minor bug fixes and enhances multiple systems. Enhancements include increased accuracy in the Travel Assist function, optimizations to the over-the-air software installation process, improvements to climate control and enhancements to the defogging function. This update is a prerequisite for future features.” Very soon, you will receive an ‘Update available’ notification in your vehicle’s infotainment screen. Once you see this notification, click “Install" to begin. Here are some important things to remember: During the software installation, you will not be able to drive your vehicle, and may not be able to open the doors. This can take upwards of an hour to complete, 1 so you should start the installation process at a convenient time when your vehicle will not be needed, such as at the end of the day. Make sure your vehicle is more than 50% charged before you begin the software installation. Your vehicle will not charge during the software installation so please make sure the vehicle is not connected to a charger during this time. Make sure the doors, trunk, and hood are closed, windows are up, and lights are off. Turn the vehicle off and lock it. If the proximity unlock feature is active, and you walk by the vehicle, it will unlock and interfere with the software installation. If a better time would be convenient for you, you can choose to not click “Install” and simply do it later. To learn more about over-the-air software updates, click here click here In the rare event that the over-the-air software update is not successful, you may not be able to start your vehicle, and you will be unable to shift it into any gear, including neutral. If this happens, contact Volkswagen Roadside at 1-800-411-6688. If you have any questions about over-the-air software updates, please contact Volkswagen Customer CARE at 1-800-822-8987, and choose prompt 4, then prompt 1, between Monday and Friday from 8:00 a.m. to 7:00 p.m. EST. You can also visit us at vw.com/contact to choose your preferred method of contact. If you do not wish to receive future marketing emails from Volkswagen, you may unsubscribe. "Volkswagen," "VW," all model names, and the Volkswagen logo are registered trademarks of Volkswagen AG. Privacy Statement Terms of Service © 2023 Volkswagen Group of America Volkswagen Group of America, Inc. | 1950 Opportunity Way | Reston, VA 20190 Email code: vw-ota-ouf7-1123 2