Dealer OUH1

VOLKSWAGEN DEALER COMMUNICATION
OUH1 Over-the-Air (OTA) Software Update (SW Level 3.2.12) - Software Installation Not Successful
This notice is for:
Date:
About the OUH1
Software Update:
All dealership personnel
December 04, 2023
The OUH1 code has been applied to vehicles that will be receiving an over-the-air update
to software level 3.2.12. The software is being released to vehicles in waves. This
software update provides minor bug fixes and enhances multiple systems. Enhancements
include increased accuracy in the Travel Assist function, optimizations to the over-the-air
software installation process, improvements to climate control and enhancements to the
defogging function. This update is a prerequisite for future features.
Owner notification will be done in waves. Volkswagen is not notifying eligible customers
via first-class mail; but instead will be notifying them via email and via in-vehicle
messaging.
About the OUH1
Technical Bulletin:
During the Over-the-Air (OTA) software installation process, in rare cases the update
may not be successful and/or a vehicle may become immobilized.
A vehicle is eligible for this work only if it meets ALL of the conditions outlined in
the OUH1 technical bulletin.
Affected Vehicles
Beginning Model Year
Ending Model Year
Vehicle
2021
2022
ID4
* Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
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Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
OUH1_DLR_LAUNCH