A9123552072457_1
Service Bulletin Details
Public Details for: A9123552072457_1
Models from 2024
Models from 2023
Technical Service Bulletin 91 ConBox: DTC B1916F5 or B191604 entered in address word 0075 91 23 55 2072457/1 December 18, 2023. Model(s) Year A4, A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, RS 5 Sportback, A6, A6 allroad, 2023 – 2024 S6, RS 6 Avant, A7, S7, RS 7, A8, S8, e-tron GT, RS e-tron GT, Q7, SQ7, Q8, SQ8, and RS Q8 e-tron quattro, etron Sportback quattro, and etron S 2023 Q8 e-tron, Q8 Sportback e-tron, SQ8 e-tron, and SQ8 Sportback e-tron 2024 VIN Range Vehicle-Specific Equipment All Not Applicable Condition Customer states: • A SOS Emergency Call malfunction is displayed on the instrument cluster. Workshop findings: The following DTCs are stored in the control module name –J949-, (address word 0075): • DTC B1916F5: Backup battery service life exceeded. or • DTC B191604: Backup battery faulty. Technical Background Complete ConBox replacements are required to further the analysis into the root cause of those DTC entries. © 2023 Audi of America, Inc. Internal Page 1 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Production Solution Not applicable. Service Please replace the Emergency Call Module and Communication Unit (ConBox) -J949- according to the repair manual. Please make sure to use Service Number 9145 and Damage Code 0020 for claims relating this TSB. Warranty Claim Type: • 110 Up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only. Service Number: 9145 Damage Code: 0020 Labor Operations: Telematics control module remove+reinstall 9170 1950 See SRT with associated operations Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 75 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB 2072457/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. © 2023 Audi of America, Inc. Internal Page 2 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Part Number Part Description Quantity See ETKA See ETKA/ELSA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual 4KE035283G MY 2023: Emergency Call Module and Communication Unit (ConBox) 01 4KE035283L MY 2024: Emergency Call Module and Communication Unit (ConBox) 01 Additional Information All parts and service references provided in this TSB (2072457) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. © 2023 Audi of America, Inc. Internal Page 3 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.