V4823022072282_1

Technical Service Bulletin
Transaction No:
2072282/1
Release date:
12/11/2023
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Condition
Applicable Vehicles
Model(s)
Year
Eng. Code
Trans. Code
VIN Range From
VIN Range To
Jetta
2014-2018
All
All
All
All
Golf
2015-2017
All
All
All
All
Passat
2012-2016
All
All
All
All
Revision Table
Instance Number
Published Date
Version Number
Reason For Update
2072282/1
12/11/2023
48-23-02
Original Publication
Customer states when steering (cornering, parking maneuvering), grinding noises can be heard from the
area of the steering wheel/driver airbag or steering column.
OR
Various controls, warnings or fault indicators, such as airbag, electronic stabilization programming (ESP),
steering assist etc., light up after starting the engine in the instrument cluster.
Workshop Determination:
 One or more of the customer statements can be duplicated.
 When steering (e.g. when cornering, parking or maneuvering) grinding noises can be heard from the
area of the steering wheel/driver air bag or steering column.
The following event memory entry (sporadic or static) is stored in the air bag control module (diagnostic
address: 0015).
Please also note the symptom number! The following event memory entry must be stored in the
airbag control module.
 B10001B: Ignitor for airbag driver side resistance too large
 Symptom: 9437211
Page 1 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
Technical Background
Due to dirt ingress / entry of foreign bodies in the clock spring, such as long hair etc. a failure of the coil
spring can occur.
In order to avoid further repeat repairs, an additional plastic ring must be installed to protect the airbag
coil spring from dirt ingress/foreign bodies.
In addition, the foam cover on the back of the steering wheel must be reworked. This is the only way to
ensure that there is enough space between the additional plastic ring and the steering wheel.
Production Solution
End of production has already occurred on affected models.
Service
Procedure:
Repair the steering wheel according to the service procedure below:
1. Rear of steering wheel when
removed.
Figure 1.
Page 2 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
2. Position the supplied template on
the steering wheel.
Figure 2.
3. Supplied template positioned on the
back of the steering wheel.
Figure 3.
Page 3 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
4. Detailed view of the supplied
template positioned on the back of
the steering wheel.
5. Example: Mark the area on the
steering wheel with a pen
Figure 5.
Page 4 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
6. Example: Marked area on the
steering wheel foam (template
removed).
Put the template back on the
steering wheel.
Using a suitable cutting knife,
carefully cut the foam along the
template. See Figure 7.
Figure 6.
7. Example: Cutting foam on the
steering wheel.
Figure 7.
Page 5 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
8. Example: Remove the crosssection /excess foam along the
marking in the foam of the
steering wheel.
Using a cutting knife and
scrapper (Figure 9, red ellipse)
carefully remove the access
foam until the aluminum is clearly
visible for the steering wheel
body.
Figure 8.
9. Example: Removing the
excess foam of the steering
wheel.
Figure 9.
Page 6 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
10. Example: Aluminum clearly
visible from the steering wheel.
Figure 10.
11. Install a new airbag coil spring
(with additionally attached
protective cap/plastic ring. See
repair group 48 in Elsa.
Figure 11.
Page 7 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
12. Place the steering wheel on the
steering column (pay attention to the
previously applied marking).
Before finally tightening the steering
wheel, check whether there is
sufficient space and play (see Figure
13, red ellipse) and that no grinding or
contact noises are audible.
If the vehicle has already undergone
an action or pre-repair in the area of
the steering wheel, the central screw
for the steering wheel must be
replaced. See repair group 48 in Elsa.
Figure 12.
Page 8 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
Install the steering wheel/airbag, See
repair group 48 in Elsa.
Figure 13.
Page 9 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies
and Procedures Manual 1)
Model(s)
Year(s)
Eng. Code(s)
Trans. Code(s)
VIN Range
From
VIN Range To
Jetta
2014-2018
All
All
All
All
Golf
2015-2017
All
All
All
All
Passat
2012-2016
All
All
All
All
SAGA Coding
Claim Type:
Use applicable Claim Type 1)
Service Number:
Damage
Code
4810
0020
Parts Manufacturer
HST
Damage Location
(Depends on Service
No.)
--
--
Passat
WWO 2)
Jetta, Golf
3ME 2)
Labor Operation 3) : Charge Battery
01500010 = See Elsa for latest time units.
Labor Operation 3) : Steering wheel Remove and
Install.
48101950 = see Elsa for latest time units
Labor Operation 3) : Steering wheel repair.
48101999 = 50 TU
Causal Part:
5K0953569*
Diagnostic Time 4)
GFF Time expenditure
01500010 = Actual GFF print out
50 TU Max.
Road Test
01210002 = see Elsa for latest
time units
YES
YES
Page 10 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
48-23-02 - Steering wheel / airbag: grinding/creaking/clacking
noises when steering (cornering/parking/maneuvering)
Transaction No:
2072282/1
Release date:
12/11/2023
01210004 = see Elsa for latest
time units
Technical Diagnosis
01320000 = 00 TU max.
NO
Claim Comment: Input “As per Technical Bulletin 2072272” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only.
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policies and Procedures Manual.
Required Parts and Tools
Part No:
Part Description
Quantity
WSPEQU132
Steering Wheel Trim Template
1
5K0953569*
Clock Spring
1
N 90799102
Steering wheel bolt
1
Tool Description
Tool No:
Midtronics Battery Tester/Charger
GRX3000VAS
VAS Diagnostic Tool
VAS 6150/X & VAS 6160/X and
ODIS Service with: current online updates
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 11 of 11
© 2023 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and
other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.