ABOM12082023901

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From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Update: 2022-2024 Civic EPS Inspection (Service Part)
08
2023
Expires on 02
26
2024
DATE: December 8, 2023
TO:
All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Update: 2022-2024 Civic EPS Inspection (Service Part)
Today December 8, 2023, American Honda is announcing a product update for certain model year 2022-2024 Civic units which may have improperly manufactured
Electronic Power Steering (EPS) service parts installed. Refer to your eResponsibility report or perform an iN VIN status inquiry to determine which units in
your inventory are affected.
BACKGROUND
Due to a manufacturing error, certain EPS service part assemblies were set with the incorrect rack stroke specifications. An incorrect rack stroke may cause changes in
driving dynamics.
REPAIR
Inspect the EPS gearbox part number label and, if necessary, replace the EPS gearbox assembly.
PARTS
Parts will be available through the controlled ordering process. Please note that only a very small number of vehicles will have this affected service part.
TOOLS
There are no special tools needed for this recall.
SERVICE BULLETIN
Service Bulletin 23-089, Product Update: 2022-24 Civic EPS Inspection (Service Parts) has posted to the Service Information System (SIS) as of December 8, 2023. It
includes inspection, repair, parts, and warranty information related to this campaign.
CUSTOMER NOTIFICATION
American Honda expects to complete customer notification by mid-January 2024.
As always, perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
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