PIT5030E

File in Section:
Service Bulletin
-
Bulletin No.:
PIT5030E
Date:
May, 2013
PRELIMINARY INFORMATION
Subject:
Diagnostic Tip - Intermittent No Crank When Ignition Key Is Turned To The Crank
Position
Models:
2010 - 2014 Buick LaCrosse, Regal
2012 – 2014 Buick Verano (Without RPO BAH Or ATH)
2013 – 2014 Buick Encore
2013 – 2014 Chevrolet Trax (Canada only)
2010 - 2014 Chevrolet Camaro, Equinox
2011 - 2014 Chevrolet Cruze
2012 - 2014 Chevrolet Sonic
2010 - 2014 GMC Terrain
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
Customers may comment on an intermittent no crank. The design of the key and fob is to have the key extended
straight out. If the key is not in the fully locked position and the head of the key is angled down, the vehicle may not
crank. This may be caused by the customer contacting the release button on the fob when inserting the key into the
ignition.
Recommendation/Instructions
If the vehicle will not crank, remove the key and make sure it is fully extended. Reinsert the ignition key in the
extended straight out position and turn to crank engine. Reference photos below.
Note: This condition can set DTC B3055 (No Transponder or Modulation) in history. Clear the B3055 from history
and recheck keys that are learned to verify keys are operating correctly.
Incorrect
2526011
Correct
2526013
Customer Information
Please share this information with the customer. Please be sure to fully extend and lock the ignition key PRIOR to
inserting the key into the ignition switch and attempting to start the vehicle - as reflected in the photos above.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.