PIT5072D

File in Section:
Bulletin No.:
Service Bulletin
Date:
PIT5072D
March, 2013
PRELIMINARY INFORMATION
Subject:
Power Liftgate Does Not Stay Fully Open Or Drifts Down A Few Inches
Models:
2010 - 2013 Chevrolet Equinox
2010 - 2013 GMC Terrain
This PI was superseded to update model years. Please discard PIT5072C.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
A customer may comment that, after opening the power liftgate, it will not stay in the full open position and may drift
down a few inches before coming to a rest.
Recommendation/Instructions
This may be caused by the incorrect strut mounting brackets installed on the vehicle. Check on the liftgate mounting
brackets for a letter P or M stamped on the bracket. P is for a power liftgate system and M is for a Manual liftgate
system. If Manual strut mount brackets are found on the vehicle, replace with the correct bracket(s) for power
liftgate.
2598278
The picture above is an example of the correct brackets for a power liftgate.
Parts Information
Part Number
Description
20800141
BRACKET, L/GATE STRUT (Right Body Side)
20942418
BRACKET, L/GATE STRUT (Left Body Side)
Warranty Information
For vehicles repaired under warranty use:
Labor Operation
Description
Labor Time
B5933
Liftgate Strut Replacement
Use Published Labor
Operation Time
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is
resolved without completing every step, the remaining steps do not need to be performed.