TSB008623

T-SB-0086-23
November 2, 2023
2024 Corolla Cross and Corolla Cross HV Pre-Delivery
Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2024
Corolla Cross, Corolla Cross
HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:




Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2024 model year
Corolla Cross and Corolla Cross Hybrid vehicles. A universal PDS Check Sheet that contains
PDS steps that apply to all 2024 model year Toyota vehicles has been developed. To properly
perform a complete PDS, you must complete all procedures contained in this TSB as well as the
universal PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.
© 2023 Toyota Motor Sales, USA
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Table of Contents

Warranty Policy ....................................................................................................................... 3

Warranty Information ............................................................................................................... 3

Required Tools & Equipment ................................................................................................... 3

D/C Cut Fuse Installation ......................................................................................................... 4

Front License Plate and Mounting Bracket Installation* ........................................................... 5

Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation..................... 7

Installation of Rubber Body Plugs ............................................................................................ 9

Tire Pressure Warning System (TPWS) Initialization ............................................................. 10

Head Unit System Reset ....................................................................................................... 10

Dealer Contact Information for Call Dealer Head Unit Function* ............................................ 10

Navigation — Set Date & Time by GPS ................................................................................. 10
*If applicable.
© 2023 Toyota Motor Sales, USA
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November 2, 2023
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
MODEL
DESCRIPTION
Corolla Cross
001013
TIME
Pre-Delivery Service (PDS)
Corolla Cross HV
1.0
1.4
OFP
T1
T2
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 GTS+ software version 2023.03.002.02 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2023 Toyota Motor Sales, USA
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation
The D/C cut fuse (30A) has been removed at the assembly plant to reduce parasitic current draw
in transit and storage. The removed D/C cut fuse (30A) is stored in the blank space of the relay
block in the engine compartment. The D/C cut fuse (30A) MUST be reinstalled to the original
location during PDS.
Figure 1.
1
B
A
3
3
2
2
A
Gasoline Vehicles
2
Remove the D/C Cut Fuse (30A)
B
Hybrid Vehicles
3
Install the D/C Cut Fuse (30A) (Original Location)
1
Relay Block
NOTE
 With the D/C cut fuse (30A) removed, if ANY DTCs are detected when the ignition is turned on during
transportation, use Global Techstream Software (GTS+) to clear ALL DTCs AFTER ensuring that
there are no malfunctions.
 While the vehicle is stored at the dealership, disconnect the negative (–) battery terminal to prevent
battery discharge. Refer to T-SB-0024-23, Battery Maintenance During PDS for battery
maintenance information.
© 2023 Toyota Motor Sales, USA
T-SB-0086-23
November 2, 2023
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation
The front license plate bracket and two self-tapping screws are loaded in the luggage
compartment at the assembly plant. Follow this procedure to install the front license plate bracket
and front license plate in states where it is required by law.
1. Install the bracket rib into area “A” of the grille.
2. Press the front license plate bracket onto the grille until the clips engage.
3. Align the holes on the front license plate bracket with the dimples on the front of the grille.
Figure 2.
A
A
1
A
Area A
1
© 2023 Toyota Motor Sales, USA
Snap Fit
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)
4. Install two self-tapping screws through the
holes on the front license plate, bracket,
and lower grille.
Figure 3.
NOTICE
 Do NOT pre-drill holes.
 Do NOT over-tighten the
self-tapping screws.
1
z
2
3
z
1
Self-tapping Screws
2
License Plate
3
Mounting Bracket
© 2023 Toyota Motor Sales, USA
z
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation
1. Remove the front AND rear emergency
towing eyelets from the front and rear
bumpers by turning them counterclockwise.
Figure 4.
NOTE
 If it is difficult to loosen the emergency
towing eyelets, use a steel bar.
 Dispose of the removed emergency
towing eyelets.
1
2
1
Front Emergency Towing Eyelet
2
Rear Emergency Towing Eyelet
© 2023 Toyota Motor Sales, USA
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November 2, 2023
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Front and Rear Emergency Towing Eyelet Removal and Hole Cover Installation (continued)
2. Install the front AND rear emergency
towing eyelet hole covers, which are stored
in the glove compartment, onto the front
and rear bumpers.
Figure 5.
B
A. Insert the arrow-shaped part “A” of the
front emergency towing eyelet hole
covers into eyelet holes “B” as shown.
1
A
B
A
B. Install the front and rear emergency
towing eyelet hole covers into the holes
of the front bumper.
2
B
3
A
A
Arrow-shaped Part
B
Eyelet Hole
1
Front Emergency Towing Eyelet Hole Cover
2
Rear No. 1 Emergency Towing Eyelet
Hole Cover
3
Rear No. 2 Emergency Towing Eyelet
Hole Cover
© 2023 Toyota Motor Sales, USA
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November 2, 2023
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs
1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 6.
1
2
z
6
3
z
5
1
Front Side
2
Rear Side
3
Torque Box Hole or Rocker Inner Hole
4
Rear Side Member Hole or Rocker Inner Hole
5
Rocker Inner
6
Install Plug Here (if Applicable)
z
z
6
z
4
z
z
NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.
© 2023 Toyota Motor Sales, USA
T-SB-0086-23
November 2, 2023
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2024 Corolla Cross and Corolla Cross HV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
Refer to the applicable Repair Manual for the TPWS initialization procedure. Note the spare tire
does NOT have a TPWS sensor.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using GTS+ and select the compensation tire pressure checkbox.
Compensation pressures will display on the Health Check results screen. Adjust the tire pressure when
the tires are cold.
Head Unit System Reset
Before selling a Toyota vehicle, please confirm that the welcome screen with language options
appears on the head unit display when ignition is switched to the ON position. There may be
instances where the welcome screen with language options may not properly appear on the
head unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1.
2.
3.
4.
Select the Settings option (gear icon).
Scroll down and select the Info & Security option.
The System Reset dialogue box will appear. Select Reset to confirm the resetting of system.
Confirm that the welcome screen with language options is now displayed.
Dealer Contact Information for Call Dealer Head Unit Function
Refer to the Multimedia System Owner’s Manual to add dealer contact information.
See section 2-9 Vehicle settings – Setting dealer information.
Navigation — Set Date & Time by GPS
Prior to vehicle delivery, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.
© 2023 Toyota Motor Sales, USA