TSB008923

T-SB-0089-23
November 10, 2023
2024 Highlander and Highlander HV Pre-Delivery
Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2024
Highlander, Highlander HV
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:




Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. Your current service
reminder sticker may be used. (See PDS Check Sheet item 8 of “Final Inspection and Cleaning.”)
This bulletin contains the PDS procedures that apply specifically to 2024 model year Highlander
and Highlander Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that
apply to all 2024 model year Toyota vehicles has been developed. To properly perform a
complete PDS, you must complete all procedures contained in this TSB as well as the universal
PDS Check Sheet.
In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle
Storage Guidelines.
© 2023 Toyota Motor Sales, USA
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Table of Contents

Warranty Policy ....................................................................................................................... 3

Warranty Information ............................................................................................................... 3

Required Tools & Equipment ................................................................................................... 3

D/C Cut Fuse Installation ......................................................................................................... 4

Front License Plate and Mounting Bracket Installation* ........................................................... 5

Installation Procedure (Type A).......................................................................................... 5

Installation Procedure (Type B) .......................................................................................... 6

Installation of Rubber Body Plugs*........................................................................................... 7

Tire Pressure Warning System (TPWS) Initialization ............................................................... 8

Memorize Steering Angle Neutral Point (With Panoramic View Monitor and/or
Park Assist Monitor)* ............................................................................................................... 8

Steering Sensor Zero Point Calibration* ................................................................................. 9

Seating Position Control ECU Initialization* ............................................................................. 9

Head Unit System Reset ......................................................................................................... 9

Dealer Contact Information for Call Dealer Head Unit Function ............................................... 9

Navigation — Set Date & Time by GPS ................................................................................... 9
*If applicable.
© 2023 Toyota Motor Sales, USA
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November 10, 2023
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
Check Sheet in the customer’s file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject
to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
Warranty Information
OP CODE
DESCRIPTION
001013
Pre-Delivery Service (PDS)
MODEL
TIME
Highlander
1.0
Highlander HV
1.4
OFP
T1
T2
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream ADVi*
QTY
TSADVUNIT
Techstream 2.0
Techstream Lite
PART NUMBER
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
TSLP2DLR01
*Essential SST.
NOTE
 Only ONE of the Techstream units listed above is required.
 GTS+ software version 2023.03.002.02 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
© 2023 Toyota Motor Sales, USA
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
D/C Cut Fuse Installation
To minimize battery discharge, the D/C cut fuse (25A) has been removed and is stored in the
engine compartment relay block. Install the D/C cut fuse (25A) and confirm ALL related
Diagnostic Trouble Codes (DTCs) are cleared.
Figure 1.
1
z
3
2
1
Relay Block
3
2
Remove the D/C Cut Fuse (25A)
z
z
Install the D/C Cut Fuse (25A)
(Original Location)
NOTE
 With the D/C cut fuse (25A) removed, if ANY DTCs are detected when the ignition is turned
ON during transportation, use Global Techstream Software (GTS+) to clear ALL DTCs
AFTER ensuring that there are NO malfunctions.
 While the vehicle is stored at the dealership, disconnect the negative (–) battery terminal to
prevent battery discharge. Refer to T-SB-0024-23 Battery Maintenance During PDS for
battery maintenance information.
© 2023 Toyota Motor Sales, USA
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation
The front license mounting plate bracket and two self-tapping screws are loaded in the vehicle at
the assembly plant. Follow one of the following procedures to install the front license plate
mounting bracket and front license plate in states where it is required by law.
Installation Procedure (Type A)
1. Align holes “A” of the mounting bracket
with the dimples on the front bumper.
Figure 2.
A
NOTE
A
z
 Holes “A” are used for installation of the
mounting bracket to the front bumper.
 Holes “B” are used for the installation of the
front license plate to the mounting bracket.
z
B
z
2. Install the mounting bracket to the front
bumper using two self-tapping screws.
NOTICE
Do NOT overtighten the
self-tapping screws.
1
2
z
1
Mounting Bracket
2
Dimples
z
3. Install the front license plate to the mounting bracket at holes “B” using two non-corroding
bolts with the following dimensions:
Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Figure 3.
Figure 4.
1
2
1
z
z
z
3
2
z
z
1
Length
1
Self-tapping Screw
2
Diameter
2
Front License Plate
3
Bolts
© 2023 Toyota Motor Sales, USA
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November 10, 2023
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Front License Plate and Mounting Bracket Installation (continued)
Installation Procedure (Type B)
1. Align holes “A” of the mounting bracket with
the dimples on the radiator lower grille.
Figure 5.
NOTE
B
B
z
 Holes “A” are used for installation of the
mounting bracket to the radiator
lower grille.
 Holes “B” are used for the installation of the
front license plate to the mounting bracket.
z
A
A
z
z
3
z
2. Install the mounting bracket to the front
bumper using four self-tapping screws.
NOTICE
Do NOT overtighten the
self-tapping screws.
1
2
z
z
1
Self-tapping Screw
2
Mounting Bracket
3
Dimple
3. Install the front license plate to the mounting bracket at holes “B” using two non-corroding
bolts with the following dimensions:
Length: 15.0 mm (0.59 in.)
Diameter: 6.0 mm (0.24 in.)
Figure 6.
Figure 7.
2
1
z
z
1
2
z
z
1
Length
1
Bolts
2
Diameter
2
Front License Plate
© 2023 Toyota Motor Sales, USA
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November 10, 2023
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Installation of Rubber Body Plugs
1. Confirm the number of plugs in the glove box. If two plugs are present, perform
substep 2A ONLY. If four plugs are present, perform substep 2A AND substep 2B.
2. Install the plugs according to the instructions below by confirming the number of plugs in the
glove box.
A. Install two plugs in the rear side member hole or rocker inner hole as shown.
B. Install two plugs in the torque box hole or rocker inner hole as shown.
Figure 8.
1
2
z
6
3
z
5
6
1
Front Side
2
Rear Side
3
Torque Box Hole or Rocker Inner Hole
4
Rear Side Member Hole or Rocker Inner Hole
5
Rocker Inner
6
Install Plug Here (if Applicable)
z
z
4
z
z
NOTICE
 The installation of these plugs is required to prevent rust.
 These plugs are stored in the glove box.
 The number of plugs may vary according to production locations in the same
vehicle model.
© 2023 Toyota Motor Sales, USA
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Tire Pressure Warning System (TPWS) Initialization
Refer to the applicable Repair Manual for the TPWS initialization procedure.
NOTE
To adjust the tire pressure correctly when the outside temperature is significantly colder than shop
temperature, perform a Health Check using GTS+ and select the compensation tire pressure checkbox.
Compensation pressures will display on the Health Check results screen. Adjust the tire pressure when
the tires are cold.
Memorize Steering Angle Neutral Point (With Panoramic View Monitor and/or Park Assist Monitor)
As a result of the removal of the D/C cut fuse, the power source to the steering angle sensor is
cut off. When the D/C cut fuse is reinstalled, the parking assist monitor system/panoramic view
monitor system will be operative, but it cannot display guidelines to assist parking operation
because the center position recognized by the steering angle sensor may not be in an initial
position. Therefore, perform steering angle neutral point initialization AFTER installing the D/C
cut fuse during PDS.
1. Start the engine.
2. Ensure the parking assist monitor and panoramic view monitor is operative by shifting the
shift lever in the (R) Reverse position.
3. Are the estimated course lines displayed?


YES — Memorize Steering Angle Neutral Point is complete.
Go to the Steering Sensor Zero Point Calibration section.
NO — Continue to step 4.
4. Shift the shift lever to the (P) Park position and turn the steering wheel lock to lock.
5. Shift the shift lever in the (R) Reverse position.
6. Are the estimated course lines displayed?


YES — Memorize Steering Angle Neutral Point is complete.
Go to the Steering Sensor Zero Point Calibration section.
NO — Repeat the initialization procedure.
HINT
Initialization of the parking assist monitor and panoramic view monitor system has been completed
when the estimated course lines are displayed.
© 2023 Toyota Motor Sales, USA
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2024 Highlander and Highlander HV Pre-Delivery Service (PDS)
Steering Sensor Zero Point Calibration
As a result of the removal of the D/C cut fuse, the steering angle sensor power source is cut off.
When the D/C cut fuse is reinstalled, the center position recognized by the steering angle sensor
may not be the appropriate position. Therefore, it is necessary to perform steering sensor zero
point calibration AFTER installing the D/C cut fuse during PDS.
Refer to the applicable Repair Manual for the steering zero point calibration procedure.
Seating Position Control ECU Initialization
Refer to the applicable Repair Manual for the seating position control ECU initialization procedure
(procedure 2).
Head Unit System Reset
Prior to selling a Toyota vehicle, please confirm that the welcome screen with language options
appears on the head unit display when ignition is switched to the ON position. There may be
instances where the welcome screen with language options may not properly appear on the
head unit display.
If the welcome screen showing language options is not displayed, complete the following steps:
1.
2.
3.
4.
Select the Settings option (gear icon).
Scroll down and select the Info & Security option.
The System Reset dialogue box will appear. Select Reset to confirm the resetting of system.
Confirm that the welcome screen with language options is now displayed.
Dealer Contact Information for Call Dealer Head Unit Function
Refer to the Multimedia System Owner’s Manual to add dealer contact information.
See section 2-9 Vehicle Settings – Setting Dealer information.
NOTE
Highlander and Highlander Hybrid model year vehicles equipped with Audio plus and
Premium Audio ONLY.
Navigation — Set Date & Time by GPS
Before selling a Toyota vehicle, it is necessary to turn the Set Date & Time by GPS setting to the
ON position.
1. Turn the engine switch (power switch) to the ON position (ON mode).
2. Navigate the following menus in the head unit: Settings – General – Date & Time –
Set date & time by GPS.
3. Ensure the Set Date & Time by GPS function is set to the ON position.
© 2023 Toyota Motor Sales, USA